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At Jeppesen we work with breakthrough technology, exciting customers and fantastic colleagues from around the world. Our culture is characterized by creativity, professionalism and hard work within an open and flexible work environment. We believe that our employees must be allowed to think big and have fun for us to remain one of the top companies in the industry. To get the best out of each talent, we encourage and enable our employees to continuously develop and explore.
What we are looking for
We are looking for a curious and energetic Service Manager (Software Support Engineer) holding a Master?s degree in Computer Science or equivalent, with previous exposure to programming languages and a background in Linux. You are creative and analytical and enjoy working tightly with clients in an international environment. You inspire others and are not afraid to challenge other?s opinions in a smooth way.
A Software Support Engineer is technically responsible for 1-3 customers using our complex software solutions, and will support their IT and software development departments solving incidents, assist with release upgrades and deployments, proactively suggest technical improvements, and maintain good customer relationships.
As a Service Manager you will:
Deliver advanced technical support for our crew scheduling products for appointed clients, according to the maintenance agreement or Service Level Agreement
Assist the client?s in-house support & administration team with the daily management of the product.
Manage the client and their expectations of the support role that we provide.
Assist the client with knowledge injections and problem solving.
Act as internal customer on behalf of the clients; monitoring and emphasizing that issues regarded as important by the client are being dealt with.
Collect and monitor client requirements for new product versions.
We desire a candidate with strong analytical skills, good communication skills and a good technical foundation. You have worked 2-5 years in a similar or developer role and have a particular interest in technical problem solving and have experience within software development. Prior experience from, or knowledge of Python and Oracle is an advantage as well as experience from customer relations or support. Skills with databases, Linux or Unix and software development is also considered as a plus.
The team you will be working with consists of 11 other Service Managers handling 20 customers in the EMEA region.
Last day of application will be Aug 3rd. Please note that due to vacation period, the applications will be processed after the last application day and you will not get a response during the vacation period. Also please note that we don't accept applications through the above contact details.
For questions about the position, please contact Moa Oddhammar, Manager Customer Services & Support at [email protected], or at +46 31 720 81 47.
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