Customer Service Engineer to Giesecke & Devrient

Are you the person that gets motivated by problem solving, technical soulutions and customer relations? Do you see yourself working for a world leading company within the Hi-tech Industruy? Are you looking for a career opportunity that provides personal development? Giesecke & Devrient is looking for a passionate and career driven Customer Service Engineer.

OM TJÄNSTEN
Academic Work is on behalf of our client Giesecke & Devrient looking for a Customer Service Engineer where you gets the opportunity of working with world leading technology within the telecom industry. Giesecke & Devrient work within several industries such as Telecon, Finance and OEM. You will together with your team work at the servicedesk department at the Stockholm based office. You work directly with customers and follow up on customer interactions through documentation, analyze and assess all revevant information to handle all product and service inquiries.

This recruitment process is conducted by Academic Work and the request from Giesecke & Devrient is that all questions regarding the position is handled by Academic Work.

Academic Work is responsible for the recruitment process but the candidate will be employed directly by Geisecke & Devirent.

ARBETSUPPGIFTER
As a Customer Service Engineer you will work with keeping records of customer interactions and transactions by responding promptly to their inquiries. You will prepare and distribute customer activity reports and maintain the documentations within CMDB & RCA. You have engagement with internal customers to define and document requirements for new capabilities and deliver standardized soulotions to meet customers needs. You also perform health checks, remediation plans and communicate and coordinate with internal departments.

For example, you will:
* Effectively troubleshoot and provide resolutions to end user iddues as a support resource

* Perform basic configuration and set up to facilitate new/ existing functionality
* Analyze existing programs and procedures to provide guidance on improving efficency
* Effectively document design and development work in line with change management procedures

VI SÖKER DIG SOM
* University Degree in Computer Science/ Information Technology or Telecommunication Courses

* Fluent in English with strong written and oral skills
* Basic understanding of network communication (tcp/ip, ports etc)
* Familiar and comfortable with servers in Linux environments
* Basic understanding of databases (Oracle, NoSql)
* Scripting Experience of bash, perl, python etc

As a person, you are courious and passionate within the tech- field. You are motivated by constant improvement and want to develop within your role. You also like to communicate with customers and through that build relations and trust. You have a strong sense of ownership and responsibility for your work. You have the ability of multitasking, prioritize and to manage time effectively. You also want to grow with the organization with the vision to advance and take on another future role.

OTHER INFORMATION

* START: According to agreement
* WORK EXTENT: Fulltime
* LOCATION: Stockholm
* CONTACT : Recruitment Consultant, Daniel Klasson +46 8 562 467 70

Do you meet the requirements? Click on “Apply” and submit your application as soon as possible as our selection process is continuous.

We only handle applications through our website but if you have questions about the
position you are welcome to email us [email protected] and we will answer during office hours. Please write the advert title in the subject and paste the advert link in the mail.

We are Home of the Young Professionals. We offer jobs for students or those who have completed their studies and have up to five years of work experience. With us, you can work as a consultant on specific client assignments or you can become employed directly by one of our customer companies through our recruitment service. Find out more on our web site http://www.academicwork.se.

PROTECTION OF PRIVACY: When sending your application to Academic Work you approve and agree on Academic Work handling your personal information according to Personal Data Act. For more information read about PUL (only available in Swedish).

Our registration process is in swedish which is not required for this position. If you are not able to read/understand our registration process, send your application to the mail address mentioned above.

INFORMATION OM FÖRETAGET
Giesecke & Devrient is creating the future of mobile security. They are a global leader in Over-the-Air (OTA) management software designed to provide mobile network operators with an improved understanding of their subscribers and efficient management of the SIM cards, terminals, and mobile applications on their networks. With their innovative technologies, mobile network operators can implement new services quickly and efficiently, and gain knowledge about the needs of their customers.