Support Technician

Nasdaq Stockholm AB is now looking for a Support Technician with a strong technical background and passion for solving technical issues for customers.

The position is located in Stockholm where you will sit in the renovated former Ford assembly plant in Frihamnen, in our spacious and open plan factory-style campus, which houses 700 of Nasdaq’s IT talent across many departments including engineering, architecture, development and quality assurance.

If you are someone who enjoys working in a results-driven and high-performing international culture, and thrive in a creative and dynamic environment, this is the role for you.

As a Support Technician you will work with the daily technical support for our exchange members. Solving both standard and complex technical problems ranging from API protocols to connectivity and market data solutions. Together with your colleagues in the Technical Support team you will be building and maintaining strong client relationships and providing day-to-day client support. The team is part of a larger department comprising of three teams with closely linked support roles; this department is then part of Global Market Operations. Global Market Operations have teams based in Stockholm, Philadelphia and Vilnius.

In this role, you will also be involved in internal projects and release cycles, providing both support to the organization as well as testing new functionality. You will work to react and try to be proactive to client’s problems and will be a key person to identify and troubleshoot issues of minor and critical levels. You will achieve this through the developing and maintaining a support service processes plan and making recommendations for operational best practices for technical solutions.

Education Required: Degree qualified in a discipline related to Computer Science, Information Systems, or similar
1 to 3 years of relevant experience, preferably from banking.
Understanding and skilled in Linux, UNIX
General interest in programming
Ability to prioritize, organize and complete work tasks within given timelines
Good interpersonal skills and a strong communicative ability in English, both verbally and in writing, Swedish language would be a merit
Excellent teamwork skills
To be a good match for this role you should have an agile mindset and enjoy working under constantly changing conditions. In addition you should possess a strong drive to achieve result, be a good team member and be able to work efficiently both independently and in cooperation with others.

We offer an opportunity to develop in the financial domain at the same time as utilizing your extensive knowledge and passion as well as work within a fast pace organization where you have the ability to really make a difference.
This is a permanent full time position located in Stockholm. Desired start date is as soon as possible. As the selection and interview process is ongoing, please submit your application as soon as possible.

Nasdaq (Nasdaq: NDAQ) is a leading provider of trading, clearing, exchange technology, listing, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 70 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to 3,700 listed companies with a market value of $9.3 trillion and over 17,000 corporate clients. To learn more, visit: nasdaq.com/ambition or business.nasdaq.com.