Technical Support Associate

Convergys is a leading provider of customer management solutions for companies across the country and around the world. For more than 30 years, we have worked closely with some of the most notable companies in the world, creating innovative ways to enhance the relationships they have with their customers. Convergys Helsingborg provides technical and customer support on the Nordic market. Our customers are well known companies that have chosen to outsource their customer support to us. We help both private- and business clients with support and provide support in Danish, Finnish, Norwegian and Swedish. We are 125.000 employees worldwide.

Are you skilled in providing excellent technical customer experience?
Due to continued growth, Convergys are now looking to hire a Technical Support Associate to work with a global client focusing on computer technology and server environment.

As a Technical Support Associate, you will be responsible for troubleshooting issues and designing technical solutions for a range of dynamic environments. You will have opportunities to deploy complex solutions. An expectation for this role is the ability to troubleshoot and resolve complex issues across multiple platforms and involving multiple technologies. You will be expected to have a broad understanding of server, networking and storage interworking, as well as how all of these components interrelate. You will also interact with customers and guide them through sales opportunities.

Responsibilities:

Using technical ability to resolve highly complex issues for enterprise solutions

Provide technical assistance to help resolve issues relating to a variety of enterprise technologies

Research and reproduce technical issues using enterprise data center lab resources

Work with vendors? engineering group to provide solutions to complex issues

Requirements:

Preferably 2-3 years of relevant experience or equivalent combination of education and work experience

Proven Mastery Installing, Configuring and Troubleshooting:
Server Hardware and Operating Systems
Systems Management technology
Server Virtualization technology
Network Attached Storage/Direct Attached Storage Hardware
IP and Fiber Networking
Microsoft Applications (Exchange, Lync, SharePoint, and Active Directory)
Linux OS
Desktop Virtualization
Backup/Archiving/Deduplication
Strong interpersonal and communication skills with the ability to make technical decisions with little or no management intervention
Proven track record of multi-tasking keeping deliverables on target
Sales experience within IT
Bi-lingual in either Swedish/Norwegian, Swedish/Finnish or Finnish/Norwegian

Any questions, please contact Team Leader Rickard Källdén, 073-4169456

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel.