UX Reseacher

20 years ago, Nordnet redefined the financial world as the first digital bank in Europe. Now we are about to do it again. We will build the best customer experience in our field and create a/the next generation bank. We know that this requires great people, great teams, and great technology. Do you want join us and build the new Nordnet?

We are building a TECH organization skilled to fully utilize the power of machines to make our customers financially smarter.

As a UX Researcher at Nordnet you will have the opportunity to make an impact in our journey of re-disrupting the financial industry. We aim at becoming the world’s leader in banking user experience, and creating a next generation bank. We believe that accomplishing this requires great people, great teams and great technology. You will perform research to understand Nordnet’s customers as well as our potential customers. You will bring critical insights to the UX Team and the entire Nordnet organization that will help shape our products and customer experiences.

With our high ambitions, we are building a culture that allows talents to thrive, both professionally and personally. You will join as an integral part of our UX Team. Your peers have experience of growth journeys from unicorns, start-ups, and enterprises. You will work hard and smart, while experiencing one of the most exciting journeys in the financial world.

As part of the UX Team you will report to the Head of UX while collaborating cross-functionally with Engineering, Product, Marketing, Customer Service and other parts of Nordnet. Your research will cover all of Nordnet’s touchpoints, from digital to physical as well as remote.

Your responsibilities will include:

• Running usability tests to see how users interact with current products as well as prototypes of new products that are in development.
• Developing and executing user surveys to get information from existing and potential customers.
• Undertaking audits of current products.
• Field studies of users to understand how they utilize Nordnet’s as well as competitors’ products and services.
• Documenting Customer Journeys, Top Tasks/Jobs To Be Done and other deliverables that will support the design, development and marketing of Nordnet’s products and services.

Who you are

We believe that as a UX Researcher you are an experienced expert in usability testing and research methodologies, statistics, analysis and reporting. You are equally comfortable performing research through surveys, A/B testing, analytics data, in person interviews and with focus groups. You master the necessary tools, such as camera/audio/screen recording, app/web analytics, heat maps, and various test suites. You are intimately familiar with both apps and the web, and you are equally comfortable discussing business, design and technology.

As a person we believe that you are analytical, structured, social and open-minded. You enjoy working with others but have the drive to perform excellent work and deliver on time on your own too.

Ideally you should also be comfortable with undertaking a Business Analysis role at times, and identify the business requirements for products, including business goals and KPIs together with the Product teams. This is a plus but not a requirement.

Your background

You most probably have a background like:

• Master of Science in Human Computer Interaction, Psychology, Engineering or similar
• 3+ years of experience performing UX Research
• Experience from both small and large organizations
• Fluent in English and Swedish
• Ability to communicate in Norwegian, Danish and/or Finnish is highly valued but not a requirement
• Experience from finance or other highly regulated industries is a plus but not a requirement

We offer

We offer you the opportunity to work in a Nordic environment with a strong focus on innovation, product development and techonology. We accelerate, renew ourselves and are currently building a world-class customer experience. Our ambitions are high and you will embark on a fast and challenging journey together with a great team of sharp and committed colleagues, At Nordnet, there is great potential for development and opportunities to redefine the financial world.

We are 450 employees in Stockholm, Oslo, Helsinki and Copenhagen. In the beginning of 2018, we will move from our offices in Alvik to newly renovated offices on Alströmergatan 39, Kungsholmen.

Visit us on: http://www.nordnetab.com, http://www.nordnet.se, http://www.nordnet.no, http://www.nordnet.dk och http://www.nordnet.fi.

Questions & applications 

If you have questions, please contact recruitment manager Marie Svensson, [email protected] , telephone: 070-952 97 72.

Please apply today by using the button below – we will start interviewing immediately. Please note that we only accept applications through our recruitment system, hence no email applications will be considered.

We want to inform you that Nordnet conduct credit and background checks on the final candidate.

We look forward to receiving your application.