Digital Customer Experience Manager

Are you committed to give our digital customers a world class user experience? Then perhaps you would like to join our team!

Would you like to be a part of transforming Europe's leading Ferry Company?

Stena Line is on a journey. We have high ambitions and we have started to transform. We want to become an even more customer focused, digital and sustainable company that is attractive both for customers, employees and partners. We are working on a number of exciting projects and the opportunities for change and development are many.E-commerce is the biggest sales channel within Stena Line, and with our multi-billion (SEK) online revenue, we are among the biggest B2C e-commerce actors in Sweden.

What will you do?

We are looking for someone with a selling personality and broad understanding of how to meet business objectives and user needs. Your main focus will be to create a world class user experience for our digital customers. You will be the main point of contact and key support for digital user experience within Stena Line, both for digital Travel-, Freight- and Onboard-applications. You will design functions supporting our customer acquisition-, conversion-, upsell- and retention strategies. In this role you will act as a link between business stakeholders, graphical designers and technical teams to influence decisions from a user experience perspective.

You will also:

• Develop the result by visualizing the interaction by user research reports, concepts, mock-ups, wireframes, interactive prototypes and such
• Identify local best practices and implement throughout the group
• Support and educate local sales and marketing teams

Who are you?

Except from being passionate about digital experience, you have a solid understanding of digital/web/mobile platforms. You have previous experience throughout all phases of the UX chain; design strategy, concepting, planning, user research and UI design. You also have a suitable university degree or equivalent. If you understand how to meet business objectives and user needs and how to transfer findings to improve user experience, you are the perfect candidate!

You are comfortable with working in a cross-functional environment and a natural when it comes to collaboration as well as influencing and inspire people around you. Combined with strong analytical skills, you are a person with positive can-do attitude & ability to achieve set goals and targets. You are fluent in English and previous experience from e-commerce is meritorious.

Interested?

Get in touch with Anders Hellberg, Head of Customer acquisition & conversion +46 31-85 87 89 [email protected] to learn more about the position or Jonna Öijwall, Talent Acquisition Partner +46 31-85 87 47 [email protected] to hear more about the recruitment process. Last application day is September 8th 2017. This is a fulltime, permanent position and you will be based at our headquarters in Gothenburg.

Stena Line is one of the world’s largest ferry companies and has Europe’s most comprehensive route network. Our business focus is on transportation of both passengers and freight. We operate in Scandinavia, around UK and the Baltics and employ over 5 000 people, the majority working with service and sales. At Stena Line we believe everything starts with Care. For us it means that we care about our customers, our business, the environment and we care about each other.

We want to make sure that our company is a fair and inclusive place to work for everyone. For us it is never acceptable to discriminate and we are firmly committed to equal employment opportunities regardless of age, religion, gender, sexual orientation, gender identity, ethnicity or disability. Join us on our journey!