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EssityEssity is a leading global hygiene and health company that develops, produces and sells Personal Care (Baby Care, Feminine Care, Incontinence Products and Medical Solutions), Consumer Tissue and Professional Hygiene products and solutions. Our vision is; Dedicated to improving well-being through leading hygiene and health solutions. Sales are conducted in approximately 150 countries under many strong brands, including the leading global brands TENA and Tork, and other brands, such as Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2016 amounted to approximately SEK 101bn (EUR 10.7bn). The business operations are based on a sustainable business model with focus on value creation for people and nature. The company has its headquarters in Stockholm, Sweden, and is listed on Nasdaq Stockholm. Essity used to be part of the SCA Group. More information at http://www.essity.com.

Overview
We are looking for a Business Process Automation Analyst - Cognitive Instance / AI (Artificial Intelligence) to our Services Excellence team in Global Business Services (GBS). If you would like to be part of an exciting transformation journey working with a global and highly motivated organization of around 1.000 people, this is the opportunity for you.
GBS is the service partner to the entire Essity delivering services within finance, human resources, master data, IT and facility support. Our employees, spread across more than 35 countries around the globe, deliver both professional and transactional services every day to all our internal customers in Essity. We are in the beginning of a transformation journey, developing our way of working making use of new modern technology and solutions.
The global Services Excellence team leads the development, implementation and operation of new and innovative technologies that will be used in GBS and other Business Units in Essity.
As expert for cognitive instances/Artificial Intelligence, you are part of a a small team designing and setting up a Virtual Assistant using IPSoft Amelia technology, which will first support our Essity internal customers of GBS, later also external suppliers and customers. You work closely together with our RPA (Robot Process Automation) team to enable the Virtual Assistant to deliver services. Using new technology we want to boost the service quality with 24/7 availabilty and instant services. Service portal, workflows, Robot Process Automation and Virtual Assistant build the set of tools we work with.
You report to the GBS Business Process Automation Manager. The position is preferably located in Sweden (Gothenburg) or Germany (Ismaning, ouside Munich). Some travel will be required but most of the times we use skype, video etc. for meetings.

Main accountabilities and responsibilities
Design and set-up a Virtual Assistant using IPSoft Amelia technology. Develop and test modules of the cognitive instances to achieve desired outcome
Build and implement new cognitive functionalities
Through interfaces enable the Virtual Assistant platform to interact with other systems, and work with the Robot Process Automation team to utilize the automation technology
Work together with other teams to get good understanding of all supported business processes and available technology for possible use of Virtual Assistant
Once the Virtual Assistant is launched, continuously monitor and improve its performance
Drive continuous improvements and find opportunities for further Virtual Assistant implementation and look into new technologies and systems

 

Key Competencies
University Degree or similar within IT
5+ years working in international, distributed teams
3+ years experience in leading implementation of business processes
Basic knowledge in scripting e.g. in Java, Javascript, Perl, Bash, Python
Ability to develop business cases and lead projects
Advantage to have solid knowledge of ITIL Process Framework
Knowledge on Linux or Solaris systems
Strong networking, interpersonal and communication skills
Analytical and problem solving skills
Skilled in driving and managing change

Additional Information
Please apply online in English.
The position is preferably located in Sweden (Gothenburg) or Germany (Ismaning ouside Munich).
If you have questions regarding your application, please contact Thomas Wüst, GBS Services Excellence Director,
0049-6217780.
Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.

Detta är en jobbannons med titeln "Business Process Automation Analyst (m/f)" hos företaget Essity och publicerades på webbjobb.io den 17 januari 2018 klockan 17:16.

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