Frontline Engineer

* Being the engineering face of our company and product: helpful, mature, insightful, reliable, and honest.
* Promptly answering technical questions and providing help on our public Slack channel.
* Providing tailored support to enterprise customers via Slack channels and email. Responding to users in a helpful and timely way.
* Synthesizing customer needs and communicating insights back to the product and engineering teams.
* Working closely with the rest of the engineering team to reproduce bugs and build testbeds as necessary.
* Developing a publicly-facing knowledge base and documentation for users, and internal scripts to improve support interactions.
* Optionally building, demonstrating, and documenting integrations and data pipelines between different data systems.

We need Frontline Engineers to serve as our front-line, working directly with our users to answer their questions and help them get the most out of TimescaleDB.

Our Frontline Engineers need to be smart and flexible enough to support many different types of customers. In a typical day you might go from answering general installation and query optimization questions on our public channels; to helping customers integrate TimescaleDB into their internal data pipelines or cloud services; to identifying potential optimizations for the database. We consider customer interactions to be vital to our success, which is why everyone on the team handles some degree of technical support all the way up to our CEO and CTO.

Our ideal candidate has a technical background and experience with database operation and tuning, as well as experience with technical support and communication. You feel comfortable with the day-to-day aspects of customer service, and can synthesize user feedback to product and engineering teams. You will be the face of the company to many users, and take that responsibility seriously. Some travel may be required.

In addition, the following should apply to you:

* Experienced in SQL and how to understand and improve query plans.
* Experienced in PostgreSQL operation and administration.
* Strong spoken and written language skills for working with high-value customers and publishing documentation.
* Demonstrated analytical and problem solving skills, particularly in big data or database settings.
* Interest in working in a fast-growing environment with changing responsibilities.

This position is a key part of our Engineering team, and could be a good fit for someone earlier in their engineering career looking to advance.

Time-series data is everywhere, and Timescale is helping developers and companies make sense of it.

Businesses worldwide trust TimescaleDB for mission-critical applications from industries as varied as manufacturing, finance, utilities, telecom, mining, ad tech, oil & gas, and the smart home. Applications built on TimescaleDB include complex monitoring systems, industrial machine data analysis, geospatial asset tracking, operational data warehousing, and financial risk management; via the edge, on premise, and cloud deployments.

The team is based in New York City (HQ) and Stockholm, and is backed by top tier investors.