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Do you have a master's degree within computer science and want to work for a leading, innovative and global automotive company in Gothenburg? Experis IT is currently looking for an Application Support who will carry out user support, bug fixing and improvement activities for a specific application. Does this sound like something you are interested in, send your application today!
For our customer, a well know international company within the automotive industry, we are now looking for an Application Support. The primary responsibility of the organization is to manage application support for connected solutions delivered to our client's customers globally by addressing incidents and requests.
The team you will belong to follows well-defined ITIL processes to ensure efficient handling of issues and quality in delivery. The Application Support Specialist carries out 2nd line support according to the agreed service levels. This requires a good understanding of the user roles, the applications and the services provided. It will entail communication with different departments and suppliers based in both Sweden and other geographical locations.
The Application Support Specialist reports to the Support & Service Monitoring line manager in Gothenburg. At Connected Solutions, they are actively working to establish work groups that will take maximum advantage of the strength inherent in diversity in knowledge, experience, age, gender and nationality. We can offer an opportunity to work with experienced and knowledgeable colleagues in an exciting and dynamic global environment. We can provide you with an opportunity to grow and develop both professionally and as an individual.
Our client collaborates with the suppliers and partners with the latest services and solutions to help the customers increase profitability and growth by using Connected Services. The key responsibilities are:
* Supporting customers by handling incidents and requests
* Analyzing and resolving incidents
* Identifying potential solutions for defects
* Securing knowledge management by documenting and sharing information
* Manage incident status communication with customers and stakeholders
* Contributing with suggestions to improve deliveries
* Participating in maintenance and deployment activities.
To be a good fit for our client, you have a master's degree within computer science and experience within the following areas:
-SQL and Oracle
-Experience from connected solutions for vehicles is an advantage
-Experience from application support is an advantage
-You should be fluent in both written and spoken English.
For this role, it is essential to have a personal interest to drive change. We see that you can work in an agile global organization with functional responsibilities. You find it rewarding to find resolutions to problems. You have a pro-active approach and are always service minded. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep your promises and you strive for quality in the things you do. You share your knowledge, find energy from the success of the team and contribute with joy and energy. You have a results-oriented approach and have the capability to act with integrity when required.
Experis values Learnability!
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Experis IT can offer you
Experis IT finds and retains the most qualified candidates in the labor market. We are the global leader in accelerating careers and propelling business growth across IT, Finance and Engineering. As a consultant at Experis IT you will have access to a career network with thousands of colleagues within your field.
Experis contact details
Please attach your CV and apply to this position through this web-page. Should you have any questions regarding the position or Experis, you are more than welcome to contact Emma Sköldberg; emma.