SIP/VoIP Engineer

DESCRIPTION
Freespee is the most comprehensive conversation cloud in the market.

We enable consumers to talk to brands in real time via their interface of choice.

Our platform is designed to attract, proactively engage and convert online users into customers.

Our products are used by leading brands including Alfa Romeo, AXA, BNP Paribas, Club Med, eBay, Fiat, Ford, Jeep, JLL, Kia, Nissan, Peugeot, Richmond, Schibsted and Toyota.

Freespee combines communication enterprise software with ready to use API’s to enable customisable communication solutions quickly. Our cPaaS (Communications Platform-as-a-Service) stack offers the most reliable and segmented data about customers calls, triggering relevant and automated actions to personalise consumer experiences and drive conversion.

Freespee offers best-in-class integration with external CRM and sales systems allowing seamless and uninterrupted data flow between online and conversational metrics.

Freespee was founded in 2009 by software engineers Carl Holmquist and Tobias Lindgren in Uppsala, Sweden where its development teams are based. Now under the leadership of CEO Anne de Kerckhove, Freespee has been growing profitably and employs over 80 people across offices in London (HQ), Uppsala, Barcelona, Paris and Düsseldorf, serving clients in over 50 countries.

Our Company Values

Be Genuine: We act with integrity, we speak our mind.
Stay Focused: We focus our attention and energy on what really matters for customers and ourselves.
Engage Others: We demonstrate positivity and work hard on making people around us excited and successful.
Be Humble: We celebrate successes with simplicity and face our everyday challenges with realism.

Job Description

Reporting to the Head of Tech Operations we are recruiting a SIP/VoIP Engineer. You will be collaborating with the rest of the Tech Operations team with a special focus on designing solutions and resolving issues related to SIP.

You will manage the phone number provisioning and routing to ensure best availability of service in existing and new markets all over the world. In this role you will use your skills, as well as your service-minded personality, and be Freespee’s go-to person for all things SIP.

Your duties will include

Configuring, deploying, and managing Freespee’s VoIP platforms.
Ensuring that we have proper monitoring in place to be notified of issues in our VoIP platforms.
Liaising with other members of both technical and sales teams, on service planning, capacity forecast and quality issues.
Proactively working to ensure a solid stable service in all markets where Freespee operates.
Providing technical input in discussions with engineering management and other departments when entering new markets or rolling out new telco features.
Troubleshooting SIP issues and escalating issues to our telco partners.

REQUIREMENTS
Detailed knowledge of SIP telephony technology, protocols and signalling call flows.
Extensive experience with open source solutions for SIP based telephony (e.g. Freeswitch, Kamailio, Asterisk, Free PBX).
Extensive experience in diagnosing faults in SIP telephony environments.
Background knowledge of Contact Centre Operations and technologies.
Background knowledge of legacy telephony technologies.
Familiarity with Linux instance command line management, and use of Linux based tools and utilities.
Experience working with AWS products, solutions and management.
Experience working with MySQL and PHP.