Service Desk Technician

Sinch is a new and rapidly growing tech company, with an SDK that makes adding voice and instant messaging to developers app really easy. We are a startup with a strong tech and business background and a platform powering millions of people today already.

Now we are looking for a Service Desk Technician to strengthen our IT Infrastructure team.

THE IT INFRASTRUCTURE TEAM
Today the team handles 300+ servers and clients, network, databases and storage that runs our production and internal platforms.

THE JOB
As a Service Desk Technician you?ll be the 1st line for all internal IT related errands, your responsibility is to solve them and escalate when needed. You?ll work on-site in the Stockholm office but also support our San Francisco office when needed.

Examples of what you will actually do:

- Prioritize user requests and escalate critical issues to senior systems staff and management
- Document errands via ticketing system
- Prepare workplaces for new employees, install computers, screen, monitors etc.
- Troubleshoot local pc client problems big as small
- Troubleshoot server problems
- Deploy new software and hardware
- Maintain our Active Directory, Exchange server and printers

Sounds like fun? This is what you?ll need:

- Positive mindset, everything is possible!
- A passion for many different technologies
- Be able to deliver clear, effective communication and listen to others
- Enjoy solving technical problems and helping others
- Excellent feeling for service and quality
- Takes initiatives, ownership of your errands and solves problems
- You are punctual

Required skills:

- Basic knowledge in Windows server administration and Microsoft Office
- Basic knowledge in Windows 7/8
- Good verbal and written skills in English

Bonus:

- Skills in Linux administration
- Skills in network troubleshooting
- Basic knowledge in Mac OS X
- Driver license

If this sounds like you, apply today!