Master Thesis 30 Credits – Creating an Interactive Support Chatbot

Thesis project at Scania is an excellent way of making contacts for your future working life. Many of our current employees started their career with a thesis project.

Background:

We’d like to welcome a new bee in IT industry and to be able to help us with a chatbot for our support section at Scania’s Contracted Service & Warranty department.

A simple example of the use case we have in mind is: If an user wants to change the status of a contract. My BOT should behave like this.

• [User 1]:         Hello
• [BOT:]            Hello User1. How can I help you?
• [User 1]:         I want to change the status of a contract.
• [BOT:]            Here you go. Refer to Ramas user admin manual <(Link to the document)> under the heading status.
• [User 1]:         Thanks.

The above can be improvised based on our approach and success factor.

Target:

The purpose of the thesis project is to investigate how chatbots can be used in the support area and find a suitable way of developing chatbots to help users with frequently asked questions.

Assignment:

What should be investigated in the thesis project:

To start with we can have an interactive chat bot that can be developed using any programming languages like C# / Phyton that could be hosted on a hosting server like AWS and make it available to our users to get answers for any support to user related questions.

Any additional ideas and suggestions are welcomed.

Education & Skill Requirements:

Specify education or specialisation: Information Technology, Computer Science
Number of students: 1-2
Start date: Spring Term 2019 ((VT19)
Estimated time needed: 6 months

Must have:

• Graduation in Computer Science ( Computer Engineering)
• Knowledge about any one of the following programming / Scripting languages:

C#,  Json, Phyton  & any chatbot tools like Microsoft BOT etc…

• Knowledge about Web services specifically Rest based services.
• Knowledge about databases like MYSQL or Sql server or MongoDB
• Good at Analytical skills
• Bring up ideas to create simple interactive text chat tool to start with or may be using advanced chat using NLP services for next level
• Proactive thinker and self-driven (Think before you act)
• Excellent communication skills both written and Spoken in English
• Team worker & ability to work as a team

Good to have:

• Knowledge about Hosting servers (To be able to host the BOT) / platform like AWS Lamda etc..
• Solution providing capability for the use case / requirement

 Contact persons and supervisors:
Veronika Sladin, Group Manager at Scania Contracted Service & Warranty (IKCE), E-mail: [email protected]

Arunkumar Krishnamurthy, Master Thesis Supervisor at Contracted Service & Warranty. E-mail: [email protected]

Enrico Richiello, Scania IT-Recruitment Specialist. E-mail: [email protected]

Application:
Your application should contain a covering letter, CV and transcripts.
Selections will be made throughout the application period.

Publication date from - until
2018-09-04 – 2018-10-04