Designer (UX Researcher)

What you will do:

User Experience Researchers work to validate our products and features we are working on based on user feedback and we are now recruiting for both our offices in Berlin and Stockholm. Being part of the Design Team, you will work together with Designers and Product Managers to reveal what our users need from our products by arranging and conducting user interviews, exploring their behaviours and motivations and validating and iterating on new products and features.

Your job as a researcher is to organize and run frequent user tests with users and to share and document the findings with your stakeholders so we make our experiences feel more intuitive, accessible, fun and even magical. You link your learnings to other pieces of research and contribute to a better overall understanding of our customers.

With considerable experience, you evaluate all the features contributing to user experience and provide your expertise about usability.
Build up research infrastructure for the company and organize user tests in different markets to validate and get insights on new concepts and ideas.
Lead the user interviews together with Product Managers and Designers to usability test more defined concepts and use qualitative methods for those that are at a much earlier stage.
Document and analyze your findings to iterate on the concepts with the team.
Understand and incorporate complex technical and business requirements into research.
Advocate research findings to diverse audiences through written reports and oral presentations.

Who you are:

A degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.
3 years of work experience in an applied research setting.
Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
Effective interpersonal, communication, negotiation and collaboration skills.
We see it as a plus if you have E-commerce and financial experience.

Who we are

Klarna is Europe's fastest growing and most exciting financial technologies (FinTech) company valued at over $2.5bn and we’re growing by 40% a year. Here at Klarna we are striving to become the world’s most favourite way to buy. It is a bold objective, but we are well on course to achieving it.

Klarna is already operating in 18 markets and we plan to keep expanding. We serve 60 million consumers, work with 70 000 merchants and process more than a million transactions a day. We have some pretty heavy-weight investors including Visa, Sequoia Capital, Permira and Anders Povlsen.

Unicorns are rare - and we are one of them! Unicorns are tech startups valued at over 1$Bn. Moreover, Klarna is listed 8th on CNBC most ‘disruptive companies in the world’ list for 2016, alongside Uber, AirBnB and coming above companies like Snapchat and Spotify - we are really starting to change the global world of payments.