Premier Field Engineer

Verksamhetsbeskrivning
Från flygplatser till mobiltelefoner. Nyskapande teknologi finns överallt och ger oss nya möjligheter till kreativitet och framsteg. Vi ser hur dessa framsteg förändrar vår tillvaro och hjälper oss i vardagen, hur de blir en del av oss själva. För oss på Microsoft har teknologiska visioner alltid varit en drivkraft och inspiration. En utmaning att leda utvecklingen framåt, och att skapa innovationer som varje dag förbättrar vårt sätt att leva och arbeta.

Arbetsuppgifter
Are you ready to be a rock star? Do you enjoy supporting Microsoft technologies and sharing technical information with others? Look no further, you found the right career opportunity. The Premier Field Engineering team (PFE) provides technical support for Microsoft's Premier customers world-wide through onsite and remote support services. As a part of the Customer Service & Support (CSS) organization, PFE partners with Commercial Technical Support (CTS) and Enterprise Services to drive customer health and strengthen Microsoft technology adoption. PFEs act as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management. Most of the work is proactive deliveries to Microsoft's Premier customers. The ideal candidate should have at least 3-5 years of experience with SQL Server 2012, SQL Server 2008 R2, SQL Server 2008, SQL Server 2005 and a fair knowledge about SQL Server 2014. This position is targeted for both dedicated support roles and short term reactive support and proactive engagements where overnight travel is required. Travel requirements vary regionally and could be as much as 40-70%. Responsibilities include: . Act as a resource for on-going SQL planning and deployment. . Help with analysis of migration to new SQL environments. . Provide SQL workshops and training for customer's existing support staff. . Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. . Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments. . Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting. . Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. . Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission. . Develop a working relationship with MCS, CTS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals. . Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.

Utbildning/Erfarenhet
. SQL Server 2012, SQL Server 2008 R2, SQL Server 2008 and SQL Server 2005. . Exposure to and some knowledge about SQL Server 2014 . Fair knowledge on Windows clustering - Windows 2008 R2, Windows 2012 and Windows 2012 R2. . Deep technical knowledge/experience on SQL HA/DR solutions. . Practical experience troubleshooting performance problems, query tuning and optimization. . Experience delivering and/or authoring technical training . College degree, preferably in Computer Science. Will consider related equivalent experience. . Ability to work independently with minimal management supervision . Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved.