Operations Assistant for our TAM team

THE COMPANY:
Nielsen invented TV audience measurement and analytics and we measure more than 40% of the world's viewing behaviour - hundreds of channels, thousands of programs, millions of viewers. Our measurement covers not only conventional TV sets, but also the growing viewership on computers and mobile devices.
For more information, visit http://www.nielsen.com.

THE TEAM:
In Sweden the TAM (Television Audience Measurement) organization consist of 2 teams. We have a team of 8 field staff who maintain our 1350 TV panel, spread across the length and breadth of Sweden. We have team of 8 office based staff supporting the recruitment, selection and maintenance of this TV panel and in the collection, processing and delivery of the TV data to clients.

THE JOB:
As an Operations Assistant you will be part of the office based team and will together with your 8 colleagues perform the more technical aspects of the TAM business.

Your tasks will among others be:
- TAM data processing, ensuring timely and accurate delivery to clients.
- Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends.
- Interacting with global teams on a daily basis.
- To be a part of the on-call service, being on a rolling schedule for on-call nights and weekends.
- Performing adhoc tasks as are necessary.
- Supporting and maintaining audio referencing equipment ensuring their constant availability.
- Data analyzing ? respond to internal and external data queries.
- Performing technical deep-dive analysis; including panel checks, raw viewing data level checks, reference site checks, etc.
- Creating reports and communicating to colleagues and clients.
- Automating processes by developing applications and scripts.

THE PERSON:
We are looking for an experienced and flexible candidate with a technical education, strong interpersonal skills and the will to work on-call every 3 weeks.

In more details we are looking for a candidate that has:
- A university degree in technical/mathematical field or equivalent demonstrated experience.
- Three years working experience in a relevant role.
- Programming and scripting skills; including VBA, Excel, SPSS an advantage.
- Good knowledge of Statistics and numeracy skills an advantage.
- Excellent command of English and Swedish, both written and verbal.
- Base level of knowledge on Linux operating system an advantage.
- Good knowledge on Windows operating systems (including MSOffice platform).
- Strong interpersonal skills and the ability to develop effective relationships with other stakeholders.
- The ability to work independently and within a team environment.
- Effective communication skills - able to communicate the information with clarity and precision.
- Good understanding in TV broadcasting technology: Digital terrestrial TV, Satellite TV, Cable TV, CAM, SmartCard and encryption systems an advantage.

YOUR OPPORTUNITIES AT NIELSEN:
We offer an exciting and challenging job in a large international company with a unique product portfolio. You will be part of a Company with high level of competences and friendly and inspiring colleagues in a good working environment.

If you have questions, please feel free to contact HR Professional, Julie Vindahl Petersen: [email protected] or +45 7788 2311.

Application and CV in English should be sent as soon as possible and no later than April 12th 2015 via the link.