Technical Support Engineer Umeå

At Clavister, we live our values. As such, our vision and mission statements attempt to put to words what we aspire to; both for our customers as well as internal employees. Our Vision is an all communicating world, based on trust and security. We have a mission to deliver business continuity through cyber-security solutions for customers who want to connect and protect their business critical operations, information and reputations.We are now seeking an outstanding team player to our Customer support team. We are looking for a new colleague with the ability to understand and analyze technical problems, who wants to take responsibility and grow as a professional as well as a person. And preferably, have fun with us while doing it.The Customer Support team is responsible for delivering technical support to our partners and customers globally. The work tasks are varied and require a very high standard of service and customer care as well as good knowledge in TCP/IP-based networks and network security. What you will do Provide technical support to our partners and external/internal customers through phone, web support system and on-site. This includes:Answer technical questions.Find and suggest alternative solutions and/or create workarounds to help customers bypass problems.Report product enhancement requests and suggestions.Troubleshoot, verify, reproduce and report defects.Document knowledge and findings to help build and maintain "Self Service Content", e.g. create and maintain written/video-based guides and instructions.Contribute to continuous improvements of our services and products by sharing knowledge and experiences with colleagues and teams.Moreover, proficiency in the English language, both written and verbal communication skills.Do you fit the profile? Experience with Windows environments.Experience with Linux environments is considered a plus.Experience with virtual environments, e.g. VMware, KVM and Hyper-V is considered a    plus.Knowledge of network analysis using e.g. Wireshark is considered a plus.Experience with network design is considered a plus.Experience with scripting languages (such as php, Python, perl, tcl) is considered a plus.Experience with web technologies, web services and browser-based software is considered a plus.Good knowledge of TCP/IP-based network communications.Good knowledge of IP security. Who you are Structured and organized personality with customer awareness, good customer interaction skills and a good business sense.Team player, but also able to accomplish tasks and projects independently.Ability to manage multiple priorities and tasksGood analytical and problem solving skills.Able to work normal working hours and shift hours according to the planning made by the support team leader.And above all, you hustle to get whatever needs to get done, doneAt Clavister we offer global challenges, possibilities and a team of colleagues fueled by collaboration were nothing is impossible.We know that every person is different and believe that we, both as a team and company, are strengthened by this. We have a great mix of employees from all over the world with different backgrounds when it comes to education, work experience and diversity. By welcoming the differences and allow everyone to develop, we succeed in building a great team spirit and customer focus.