Support Manager EMEA

Stockholm, Sweden | ProductsYubico’s mission is to create a safer internet for everyone. Our core invention, the YubiKey, secures logins for 9 of the top 10 internet brands, including Google and Facebook, and for millions of users in 160 countries. Collaboration and innovation are at the core of our culture, as we expand to more advanced software and services for encryption and Internet of Things (IoT). We are a fast growing, profitable, and multinational company, offering an opportunity to bring your ideas to life with our global team. Yubico is looking for a full-time, Support Manager EMEA to join the security revolution, and empower customers to quickly and easily use the YubiKey with hundreds of services. You will engage with customers via multiple channels (email, chat and more) to answer user questions. You will share quantitative and qualitative feedback with internal teams to improve the Yubico user experience. You will become a Yubico product expert and a user advocate, as well as a consultant on Yubico’s full product line of hardware devices, software applications, and services for technology partners. The successful candidate is a self-starter, with an eagerness to learn, and a passion for managing a cross-continental team. Qualifications:Must possess an automation focused mindsetMust possess a systematic approach to problemsMust possess a customer oriented mindsetFamiliarity with programming language concepts, specificallyJavascript (required)Python (required)Salesforce Apex (required)Experience with front end web developmentHTML/CSSFront end JavascriptTemplating languages such as Liquid Markup or PugBack end web service or system creation/maintenanceNode.js JavascriptPython FlaskFamiliarity with web service hosting and loggingKnowledge of RESTful web transactionsGoogle Cloud Platform (or equivalent, ie AWS)