Customer Insight Analyst

Do you enjoy working with big data? Do you want to drive customer centric insights and help create a learning organization? Do you have a passion for understanding our customers, working with IT systems and a global audience? Then you might be the person we are looking for!H&M’s loyalty program, live in 16 markets around the world today, serves as a key enabler to understand our customers, and grow our business into an omni-channel future. The global marketing function at H&M is now looking for a Customer Insight Analyst to own and develop the automated insight portal within the Global Marketing Function.Your responsibilities include:Own and develop the reporting and follow up portal for loyalty in TableauDevelop new and improve existing KPIs to aid the organization in becoming customer centric and improving the customer offerImprove the data structure and work together with IT to implement new ways to track and follow up behavior in all our channels (physical, online and app)Educate internal stakeholders in Tableau and how to use the tool to export data, learn about their customers and how to use the available reports.Validating and testing data to ensure that the data quality is acceptable to be used in business decisionsAd Hoc analyses about customer behavior and long-term value of a successful loyalty programIn this role you will primarily work in SAS and Microsoft SQL Server to access and transform raw-data and in Tableau to create reports and outputs.To be successful in this role you:Minimum of 3 years’ experience working with analysis, dashboarding, consultancyTechnical mindset, you enjoy working as the link between business and ITGenuine interest in customer behavior and customer insightsExperienced in SQL and/or SAS programming strongly suggested, but other types of analytical languages (Python / R) can be sufficientExperienced creating dashboards Interested in visualization design. Many end users are not familiar to working with data and a large part of the role will be focused on making large volumes of data easy to understand and usable for everyone within the organization.As a person you:Are self-motivated, result oriented and a problem solverHave a strong analytical and curious mindsetStrong team player with an open mind and a positive attitudeHave a desire to develop, improve and achieve resultsLike to keep things simple yet straight to the coreWe offer you to be part of a fun and exciting team in a growth and focus area for the future development of the company. Are you ready to take on this challenge?The position is full time and based at the H&M Head Office in Stockholm, Sweden. You will report to the global Head of H&M Loyalty Program, and start date is as soon as possible.Please apply with CV and cover letter as soon as possible as we are continuously reviewing applications.We look forward to receiving your application!