Senior UX Researcher

We are EA—the world’s largest video game publisher. You’re probably familiar with many of our titles—FIFA, Battlefield, Apex Legends, The Sims, Mass Effect, and Star Wars, to name a few. But maybe you don’t know how we’re committed to creating games for every platform—from console to mobile to PC—to give our consumers that anytime, anywhere access they demand. What does that mean for you? It means more opportunities to unleash your creative genius, be inspired by those around you and ignite your path in any direction you choose.We are looking for user researchers who have a solid foundation in studying the human experience, and who share our passion for great games. You not only love to play games, but you also have the skills and analytical mindset for understanding and improving the gaming experience. You are driven and excited to be part of highly skilled and advanced team shaping the future of EA games on all platforms. Apply your passion for research and digital entertainment to the development of fun and innovative user experiences. Plan and conduct strategic research to help broaden the appeal of EA’s entertainment products and work closely with design and production teams to integrate user research into the development process. Key responsibilities: ·        Plan and conduct user research activities for multiple EA products across multiple platforms (PC, Console, and Mobile), with emphasis on AAA development·        Gather and analyze actionable data from a wide variety of qualitative and quantitative research methods (interview, lab studies, heuristics, surveys, telemetry, etc.)·        Work closely with game teams and leadership to understand franchise goals and strategies·        Effectively communicate research results to multiple levels of the organization with tact and diplomacy (verbal and written reports), while providing recommendations and ongoing design consultation·        Develop long-term user research plans and schedules for EA’s titles·        Identify research opportunities that will impact users understanding, product design, and quality·        Apply and tailor methods for assessing user engagement, user behaviour, meaningful social interactions, and consumption of entertainment products·        Create new methodologies that will pertain to each product’s unique gameplay and sensibility while maintaining research rigor and process·        Contribute to the development and refinement of departmental research processes·        Partner across organizational and regional teams with a variety of disciplines (researchers, designers, product planners, market researchers, producers, etc.) to generate insights which deeply impact the trajectory of their product workQualifications & Skills: ·        Candidates should have an advanced degree in experimental psychology (experimental, social, cognitive, etc.), human-computer interaction, human factors, or a related field, or equivalent industry experience·        3+ years’ industry experience in research design and conducting user research studies for games, entertainment software or other consumer applications·        Expertise in research design, fluent in a wide range of qualitative and quantitative methodologies (e.g. field studies, interviewing, contextual inquiry, questionnaire development and survey research, usability studies, competitive benchmarking, etc.) and can quickly and effectively analyze and present data to influence product design and implementation. Statistical experience and quantitative analysis experience highly desirable·        Ability to maintain balance between pragmatism and scientific rigor to deliver high-quality insights that meet the needs of a changing business