Care by Volvo Lead Analyst

Be part of the change.
Nothing beats being part of positive change. We’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of our operations. Right now, we have an exciting job opening for you in Information Technology/Digital .

Volvo Cars is on an ambitious journey to re-define the customer experience in automotive through digital technology.  While Volvo is pushing the boundaries on several fronts: autonomous driving, vehicle electrification, cutting-edge vehicle engineering design, and more – some of the most exciting action is happening in our Consumer and Enterprise Digital Group.  This means not only continuing to build state of the art premium cars, but to rethink the entire consumer experience and creating competitive offers showing that we put our consumers’ needs in the center.  Care by Volvo is a groundbreaking premium Subscription Service that you won’t want to miss out on!

Job Purpose:
Volvo Cars is looking for talented, highly motivated individuals with strong data analysis skills and strategic thinking to join its Consumer Digital Products team working with the Care by Volvo subscription service.   This individual will support Care by Volvo digital customer initiatives by translating data about customer behavior into insights and then developing actionable recommendations that improve the performance and the value of our digital experience.
Main Responsibilities:
* Critically evaluate detailed information on Care by Volvo website and app usage in conjunction with other customer data to abstract up from low-level information to a general understanding of customer needs and journeys
* Access raw data and transform them into actionable insights
* Formulate the Care by Volvo analysis plan, determine the data requirements, extract and manipulate the data, conduct analyses, and develop a coherent story with clear, easy-to-follow conclusions
* Perform quantitative analysis to provide insights and actionable recommendations to product development teams on revenue enhancement, performance improvements, and product developments
* Design and evaluate A/B tests to optimize actionable insights and efficient hypothesis testing. Report out results and learnings to relevant stakeholders regularly.
* Create and coordinate customer feedback surveys and reporting on Care by Volvo, working with product team and stakeholders to maintain relevant feedback survey questions, then analyze and report out results
* Assist with marketing efficacy analysis and campaign performance

Required Qualifications
* Deep experience with Google Analytics or Adobe Analytics
* Past usage of data visualization tools like Tableau
* Familiarity with Google Tag Manager, analytics structure, taxonomy and implementation

Preferred Qualifications
* Familiarity with statistical programming languages (e.g., SQL, R, Python)
* Previous experience in digital analytics role (mobile app and web)
* If you have ecommerce and/or automotive industry and agile development teams, it is a plus
* Experience with agile development teams

Who are you?
* Must be detail-oriented
* Passion for solving complex problems
* Driven to learn and grow outside of normal duties
* Must be able to work in fast-paced environment with constantly shifting priorities
* Exceptional communication skills – oral, written, and presentation
* Self-motivated with the ability to work with independently with little direction.
* Ability to interact professionally with a diverse group of executives, managers, subject matter experts and other cross-functional team members within a large matrixed organization

How to learn more and apply
For questions regarding the recruitment process, please contact Senior Recruiter, Ellinor Magnusson at [email protected]. We want your application at the latest October 25th, 2019. Please note that applications via email will not be accepted.

Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. 

Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.