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Senior IT Service Manager - Digital Commerce
At Volvo Car Group, Group IT, you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create IT innovations that support the company's overall business development and daily operations. And ultimately - you will contribute to a superior experience for the people who buy and drive a Volvo.
Consumer Application IT Services is an exciting and innovative part of the new function Consumer IT Services, reporting to Volvo Car Group CIO. The function was established to make a paradigm shift in how IT is delivering proactive End to End IT services in the scope of Connected Car and Consumers to ensure optimal consumer experience. In the function we are outlining the long term direction for Consumer IT Services and drive business development through innovative IT as well as managing new and running services through know how, development, maintenance and support. The team operates the Consumer Application IT Service in close cooperation with Marketing Platforms department within Global Marketing of the Volvo Car Group. This is a high priority area within the organisation and this is a unique opportunity to be a part of the future.
As Senior IT Service Manager for Consumer Application IT Service you will be in the forefront of a fast paced and challenging environment. You will act as a partner in the utilisation of the new Digital Commerce vision to provide IT support and services for all Volvo Car Group products and services offered to customers as part of the Volvo Car Group digital leadership journey. We are in the beginning of building a new digital ecosystem and your initiatives will contribute to a constantly evolving area. You will be a part of a proactive and professional team, always striving for speed and quality with focus on close business interaction and understanding.
Are you a highly motivated person with excellent communication skills? Are you able to work in a future oriented and constantly changing environment? Are you ready for a new challenge?
Main responsibilities
* Establish and operate the future Digital Commerce set-up in close cooperation with Marketing Platforms department within Volvo Car Group
* Lead and drive activities to manage suppliers crucial for Consumer Application IT operation and ensure their fulfillment of contracts
* Establish Governance Structure, Application Maintenance, Support, Operation and Development for the Global Service - support in building new initiatives
* Manage and secure efficient communication between Global and local IT as well business
* Gather and understand the needs from stakeholders, and translate business requirements into technology solutions
* Continuously improve customer satisfaction
* Lead the operations of the application to secure global operation
Required qualifications
* University degree in relevant field
* Documented IT experience (10 +years)
* Documented knowledge of Service operations
* Good knowledge in global web presence
* Experience from working with digital agencies
* General knowledge of web as marketing channel
* Experience from working in a customer intense environment
* Fluent in English, written and spoken
Personal qualities
* Strong leadership capabilities
* Self-motivated and strong driving force for driving change and implementation
* Excellent ability to build good relations to executives, colleagues and teams
* Excellent communication skills (written, presentation and oral)
* Global and flexible mind-set, cultural and diversity awareness
* Excellent ability to take initiatives, plan and execute
* Ability to work in a complex IT environment with many different stakeholders
* Customer focused and professional
* Innovative and creative
About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand". And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Contact
In this recruitment process we are collaborating with Randstad Professionals. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Elin Jurjaks at +4672 988 94 08 by e-mail [email protected].
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later then June 14th, 2015.