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The Application Consultant is a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.
The job holder is accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.
Provides routine first line product support as required to customers in the region, under guidance from more senior members of the team
Promptly address and resolve customer complaints or technical issues, with guidance and escalation if necessary
Provides high quality, specialist product training in both AVEVA training centres and at customer locations
Contributes to the delivery of deployment and configuration services to AVEVA's customers
Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
Develops technical skills within the primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
Provides pre-sales support as required by line management
The individual will have:
Strong customer service skills
An aptitude for delivering training and/or some experience in
delivering customer focused technical training
Associate's or Bachelor's degree (or equivalent experience) in a relevant engineering discipline.
Proven 2 years or more experience of AVEVA products or similar technologies
Proven 2-5 years or more knowledge of engineering, design, procurement or construction within the Marine industry from either an owner-operator or an engineering contractor background.
Good problem-solving skills
The ability to manage and handle multiple commitments simultaneously
Willingness to travel extensively (potentially worldwide) to perform consultancy tasks
Good verbal and written communication skills in English
In addition the following will be beneficial:
Knowledge in programming. Exposure to PML and/or C# would be an advantage.