Experience Design Research Leader

It is a great time to be in Digital Experience Design at IKEA!

Guided by our motivation to create a better everyday life for the many people, we are driving human-centered-design into all areas of the organization to put the customer and coworker at the center of everything we do.

Our ambition is to create the best-in-class digital experience for customers and coworkers alike, constantly listening and learning from them, creating those experiences with them, iterating and improving in perpetuity. We do not exist without our customers and coworkers and believe that we report to them. Their feedback is our success and our failure.

Five principles guide us

Design puts people first

Design brings confidence to decisions

Design is a catalyst for growth

Design brings ideas to life

Design empowers the many people

We take Design seriously!

Our team is made up of passionate experts in all areas and levels of Digital Experience Design: Product UX Design, Strategic Experience Design, Data Experience Design, Experience Design Research, Emerging Tech Design, Digital Taxonomy, Content Strategy, Experience Writing, Optimization Writing, Inclusive Design, Design Systems, Motion Design, and Design Ops to hold us all together and keep us efficient.

We are building the entire Digital Experience Design organization from scratch and need passionate coworkers to help drive IKEA into the future! Join us to start the journey of a lifetime.

What you’ll be doing day to day

Have you dreamed of leading a broad variety of experience design research to identify human behaviour, needs, and wants in order to drive the strategic digital experience vision and direction for billions of IKEA customers around the world? Now is your chance to bring your extensive research background to help us build this team and these approaches from scratch.

You will lead all aspects of Experience Design Research, both executing research and providing direction to other team members, to ensure we arrive at the right insights needed to craft experience visions. These visions will set the direction of our digital experiences in order to drive growth. You will be a senior design research leader setting the overall research ambition and quality level for methodology selection, research execution and analysis of results into compelling insights and storytelling.

As a part of the Strategic Experience Design and Research Center of Expertise, you will work alongside Strategic Experience Design, Data Experience Design, and Emerging tech design to drive research insights to create 5+ year visions and strategies to drive our future digital experiences.

To succeed in the role, we see that you have experience in many of the following:

· Extensive experience in leading and executing a wide variety design and UX research methodologies, including statistical modelling, to arrive at actionable insights

· Crafting detailed research findings into simple, easy to understand insights presentations to drive business, including up to the executive team

· Leading human centered design research workshops and other co-creative methods

· Initiating and driving Experience Design Research education plans, events and initiatives to increase understanding and adoption of approaches

· Buidling and initiating experience design research approaches from scratch

· Driving collaboration and partnership with a variety of leaders and team members across the company to bring consumer insights, qualitative and quantitative research together into actionable insights to drive digital experiences

· Providing research craft mentorship to assist in the development of senior and experience design researchers

· An advanced degree in Psychology, Behavioural Psychology, Sociology, Philosophy or similar field

Together as a team

At Group Digital, we set the global digital agenda in order to enable IKEA to become the world´s leading multichannel home furnishing company.

We drive the development, provision and operation of our digital products and services using new and existing technology with agile delivery methods. At the same time, we provide a home for digital skills to both develop and extend technical, people and business skills needed to continuous development and growth.

Where our Digital Transformation is allowing us to create new ways we meet and interact with our customers and co-workers, our Digital Experience Design team is responsible for shaping what the future actually looks like. The team has a clear vision: to create everyday digital experiences for the many people through our human-centric methodologies that enable design, inspiration and innovation.

Let’s connect

This role reports to the Head of Strategic Experience Design and Research and is located Malmö, Sweden. Our organization has coworkers in Amsterdam, Sweden, Madrid, Shanghai and Philadelphia.

Please note that we don’t handle any applications on mail and in English only.

You might have some questions about the recruitment process and we are more than happy to answer those! Feel free to connect with the recruitment specialist [email protected]

We like to kindly ask you to expect some delays in response to your application, due to the Christmas and New Year Holidays.