Customer Support & Tech Support Manager

This is Talent & Partner! We only work with high-performing individuals and recruit to some of Sweden’s and the world’s most attractive workplaces. This is what makes us one of the market-leading recruitment agencies in Sweden within the field of business.

We are now looking to fill the position of Customer Support & Tech Support Manager to one of our clients. With a rapidly expanding market and endless business opportunities based on DSP technology, the potential in this role is huge!

The role and responsibilities

You will join a team who are experts to whom colleagues and customers turn to when in need of training, advice and technical competence. In this role, you will coordinate the daily activities of the Technical Support team, ensure execution of the Customer Success strategy and support and help the team in the transition from reactive to proactive support.

You will primarily:

• Coach and develop your customers and your team regarding technical issues
• Be the to our customers within our company regarding tech
• Ensure the company delivers according to internal technical processes
• Understand, define, and refine the customer base on a continuous basis
• Assesses how an organization's sales, marketing and service departments work together to deliver seamless customer service.

We are looking for someone with

• Bachelor’s degree in business, engineering or similar
• Has 2+ years of relevant business experience, experience in managing and building teams
• Strong leadership skills, and a great can-do-and-succeed-together-attitude
• Excellent problem-solving skills with the ability to adapt quickly and be resourceful
• You feel comfortable to interact with the tech savvy people while you can make computer novices feel supported and understood as well
• Experience of light java and HTML
• Great communication skills in Swedish and English.

Does it sound like you?

To be successful in this role we believe that you are a curious person open to new ideas on improvements and solutions. You believe that being quality conscious is a key ingredient in any task. You feel an urge to make things real, and dare to take lead whenever needed but also are an exceptional good listener and great teacher. You will have a great impact on the companys future and we think you have a passion in finding solutions to identify customer problems.

Application

Send application via link or directly to [email protected]