Inclusive Design Leader

It is a great time to be in Digital Experience Design at IKEA! 

Guided by our motivation to create a better everyday life for the many people, we are driving human-centered-design into all areas of the organization to put the customer and coworker at the center of everything we do.  

Our ambition is to create the best-in-class digital experience for customers and coworkers alike, constantly listening and learning from them, creating those experiences with them, iterating and improving in perpetuity. We do not exist without our customers and coworkers and believe that we report to them. Their feedback is our success and our failure.  

Five principles guide us 

• Design puts people first
• Design brings confidence to decisions
• Design is a catalyst for growth
• Design brings ideas to life
• Design empowers the many people

Our team is made up of passionate experts in all areas and levels of Digital Experience Design: Product UX Design, Strategic Experience Design, Data Experience Design, Experience Design Research, Emerging Tech Design, Digital Taxonomy, Content Strategy, Experience Writing, Optimization Writing, Inclusive Design, Design Systems, Motion Design, and Design Ops to hold us all together and keep us efficient.  

We are building the entire Digital Experience Design organization from scratch and need passionate co-workers to help drive IKEA into the future! Join us to start the journey of a lifetime. 

What you’ll be doing day to day as Inclusive Design Leader

• Create, drive and lead Digital Inclusive Design strategies, concepts and programs in order to deliver excellent and unique IKEA digital experiences across all touchpoints
• Drive education and provide Inclusive Design approaches and best practice guidance across Ingka and Inter-IKEA Systems ensuring concepts and strategies adhere to standards
• Produce inclusive design deliverables for the full DXD team with the purpose to enhance the overall IKEA experiences for customers and co-workers with diverse characteristics
• Provide direction, toolkits and lead other members of the the DXD and product teams through Inclusive design efforts to improve User Experience, conversion, customer experience, and other business metrics
• Integrate Inclusive Design strategy and outcomes into all teams to ensure design of accessible products for all user groups
• Drive and lead brainstorming, design sprints, human-centred design workshops and other co-creative design methods to bring the Inclusive Design strategy to life, working with other teams within Ingka to ensure delivery of consistent, unique and compelling user experiences

Together as a team

At Group Digital, we set the global digital agenda in order to enable IKEA to become the world´s leading multichannel home furnishing company. We drive the development, provision and operation of our digital products and services using new and existing technology with agile delivery methods. At the same time, we provide a home for digital skills to both develop and extend technical, people and business skills needed to continuous development and growth.

Where our Digital Transformation is allowing us to create new ways we meet and interact with our customers and co-workers, our Digital Experience Design team is responsible for shaping what the future actually looks like. The team has a clear vision: to create everyday digital experiences for the many people through our human-centric methodologies that enable design, inspiration and innovation.