UX-Designer at Customer Experience Design – Service Portfolio & Delivery

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

Do you want to join a passionate team with a very active role in Scania’s transformation from an equipment manufacturer to a true solution provider? Don’t miss this opportunity!

Service Portfolio & Delivery is overall responsible for Scania’s global service offerings. We have an exciting time ahead, transforming our business models to meet global development and technological shifts and turning risks into opportunities. We are now strengthening the team with a new UX-Designer, with main responsibility to develop, maintain and enhance our global service offerings. These services make sure our customers and partners stay ahead of their game, an increasingly important aspect in a time of transformation. These services also make sure that we stay in control of the customer’s experience of Scania over time, affirming us as an attractive partner throughout the transformation of our industry.

Assignment

The UX-Designer’s job is, first and foremost, to be and advocate for the user – to consider what’s best for the user and overall user experience while aligning business goals and user goals as closely as possible. You focus on having a deep understanding of the users, their needs, what they value, their abilities and limitations in correlation to their interaction with a product or service. As a UX designer, you function as a bridge between the user, the development team and key business stakeholders while ensuring that the products and services are usable, enjoyable and accessible.

As a UX designer at Scania, your main task will be to prepare and conduct user research and translate insights into customer journey maps, personas, concepts, user flows, sitemaps, wireframes and prototypes. You design the overall functionality and through iterative user-testing refine the concept to ensure that the users’ needs and goals are being met while delivering great user experience where business requirements and technical limitations are taken into consideration. You will also plan and facilitate workshops to align stakeholders and brainstorm around a concept. Knowledge of customer needs is crucial for your success in this position. You will continuously gather this knowledge through communication and collaboration with customers, Scania colleagues, business intelligence as well as through partners. 

You’ll be part of the Customer Experience Design team with several UX and Service Designers. We support each other in our day-to-day work and we join our forces to ensure that knowledge of design thinking, UX and service design is spread and applied within the different service teams. Furthermore, we make sure to keep ourselves updated and inspired by attending design conferences, having knowledge sharing sessions within the team and organizing cross functional events with other design teams within Scania. We aim to maintain a consistent customer experience throughout all services and products at Scania Service Portfolio & Delivery.

Opportunities

There will be plenty of opportunities to meet with customers and colleagues in our service network and all our other sales channels to talk about what value we’re providing, and collect ideas on how to do more. You will also work in agile organizational set-up working cross-functionally in autonomous teams; e.g. R&D, Commercial Operations, Scania IT, and other key functions to develop capabilities, processes and solutions that with ease sales and deliver of our services. Last but not least you will also have the opportunity to have a real impact on Scania’s business model.

Your Profile

We are looking for a curious and enthusiastic person with a strong customer focus mind-set, who is passionate about design and has a relevant academic degree (e.g. digital design/engineering/business) and around 5 years of experience in the profession. You are passionate about creating human-centered services and you know that if a service delivers customer value, it will generate business value.

You approach things systematically and are a natural at zooming out to see the big picture and then diving in to set the important details. If you have an interest in UI as well, then that’s also a plus. You are comfortable with working from a strategic level to detailed improvements in the implementation phase. Excellent communication skills are required. You can easily communicate and envision concepts to team members and stakeholders. You are a strong advocate for design thinking and know that through measuring and learning, we can ensure that we are doing the right thing.

A large degree of flexibility both in terms of skillset and being prepared to handle fast changing situations is highly valued. Experience from working within the area of transportation and especially with e-mobility related services is meriting as well as experience from working in an agile or lean development environment. Fluent English skills in both speaking and writing is mandatory. The position requires travelling. You are welcome to add your portfolio to the application.

Application

Apply via our website: http://www.scania.com/Jobs by June 8 at the latest.

For further information, please contact

Lisa Kannesten, Head of Customer Experience Design, Sales & Marketing,
+46 70 082 76 65