Internal Support Engineer

At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available across Europe and the US attract global merchants in segments such as e­-commerce, travel, financial services, and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.

We are a diverse and fast-growing team with our headquarters in Stockholm, Sweden, and offices in Barcelona, Spain; Cologne, Germany; Helsinki, Finland; Lisbon, Portugal; London, UK; Örebro, Sweden; Redwood City, US; Sliema, Malta; and Vitória, Brazil. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.

About Tech at Trustly:

Trustly is a tech company at heart. Two of our three founders are developers and you’ll get the chance to work alongside many talented and motivated colleagues who will help you learn and grow. We mainly use Java, PostgreSQL, and Javascript and focus heavily on open source technologies.

You will be part of Internal IT (team Office IT), which supports both the office and developers, both locally and remotely, and provides tools so that they can be as effective and efficient as possible.

About the role:

As a member of the Internal IT team, you will support the employees with troubleshooting, installations, and ordering hardware and software in their daily work. The hardware includes Macs, iPhones, Apple TVs, printers, and scanners for both on-site and remote offices.

The Office IT team is responsible for assisting in the day-to-day work associated with managing and processing IT hardware distributed to the end-user population. This position is responsible for provisioning laptops, and other mobile devices. Other duties consist of prepping new hire bundles, processing equipment intake, and testing and repairing equipment.

The right person for this position will be excited to find, test, troubleshoot, and support new hardware and services and have an interest in automation and efficiency.

Who you are:

• Service-minded and good problem-solving skills from software questions to hardware
• Comfortable with Apple Hardware and Software (macOS, iOS, tvOS iPad OS) macOS and iOS admin experience
• Google workspace admin - API Knowledge
• Atlassian - Jira / Confluence
• SSO - OKTA
• Network admin - Firewall / Wifi / ( a PLUS if you have NOC Experience)
• Linux / Ubuntu
• Printer support and maintenance
• Experience with GSuite
• Able to travel to remote offices

Advantage if you have knowledge of:

• Audio/Video support
• Meeting room equipment support (Google Meet)
• MDM (Jamf Pro and Google device management)
• Scripting AppleScript (Bash, Python)