Community Engagement Manager - 9 Month FTC

The Position

Do you love engaging with players from around the world online? Do you have a knack for deciphering developers’ updates and turning them into bite-sized snippets of positivity? Do you enjoy growing, maintaining, and nurturing a community that’s free of harassment and unapologetic towards trolls? Let’s talk.

Systemic Reaction and the Second Extinction team are looking to hire a community manager for a maternity coverage period of nine months, with the possibility of extension. You will be part of the marketing team based out of Stockholm.

Your primary responsibilities will be maintaining and growing the Second Extinction community. Identify and activate relevant communities via forums, social media, live streams, and other available channels. The ultimate goal is a continually growing, healthy, engaged community where all members feel safe and have fun.

You plan your community initiatives in alignment with the overall marketing plan as well as development schedules. You act as a liaison between players and the development team, ensuring expectation management is handled both ways. Sometimes this means delivering bad news and handling criticism without losing your cool. Most of the time, it means having fun, showcasing Second Extinction, and working together with a committed and creative team that will always have your back.

Since we are a lean team, each role comes with a lot of responsibility and creative freedom, so we expect you to be autonomous and a quick learner.

Responsibilities

- Maintenance - Manage a fast-growing and healthy community.
- Engagement - Engage our community via forums, live streams, social media channels, and other available platforms.
- Plans - Maintain and execute a community plan in close collaboration with the Product Marketing Manager and developers. Develop new approaches to growing/engaging the community
- Expectation management - Ensure community communication is reflecting what the game is, setting the right expectations.
- Feedback - Collect, organize, and escalate community feedback to the stakeholders within the dev team to ensure community-driven game development.
- Evangelization - Act as the voice of the game towards the community.
- Hands-on - Engage in dialogue and answer questions (where appropriate).
- Copywriting - Write up statements, patch notes, copy for the website, etc., on behalf of the game team.
- Events - Create and execute competitions, campaigns, and events.
- Moderator Management - Assist and guide community/forum moderators
- Analytics - Identify and report on critical metrics demonstrating community health and growth. Aligning with overall Marketing KPIs.
- Be confident in front of a camera during live streams

Required Qualifications

- At least 1+ years of community management or social media management experience.
- Previous experience from community management within the video games industry preferred
- Comfortable communicating with gamers online - must be comfortable working hands-on.
- Understands video game culture.
- Excellent communication skills (English).
- Basic Photoshop skills or/and video editing tools.
- Self-starter and roll up the sleeves mentality.
- Solution-oriented problem solver.
- Passionate about video games.

Employee promise

We provide goals, instead of instructions, and the opportunity to do the best work of your career.

Our Values

At Avalanche Studios Group, we believe in worlds beyond limits, we are committed to developing a diverse and inclusive workplace. We are an equal opportunity employer and value diversity at our company. Everyone at Avalanche Studios Group has a shared responsibility to create an open and inclusive work environment where everyone is treated equally and with respect. Being part of our world is not contingent on where you’re from, your gender, or sexual orientation. It’s all about your passion and creativity.

How to Apply

We will only consider applications that consist of both a cover letter and a CV. In your cover letter you should include why you want to work at Avalanche Studios Group. For this role you need to be able to work full-time in our Stockholm, Malmö, New York or Liverpool office.

To apply for this position please register below. Apply as soon as possible as we review applications continuously. All further information is provided under non-disclosure agreement only.