Senior CX Product Manager

Netigate is a feedback management platform that empowers its users to tune into the voice of their customers and employees.🤩🚀

We have offices in Stockholm (HQ), Oslo, and Frankfurt. And we are on the journey of transforming into a hybrid working model with a location-flexible arrangement, allowing employees to combine onsite and offsite work as they and their teams see fit.🙌

About the role:

We are looking for an experienced Product Manager to help develop the next generation of Customer Experiences products and give our customers the power to gather feedback and deliver actionable insights into what their customers need so that they can evolve with them. The ideal candidate thrives in a fast-paced growth environment and is passionate about crafting new products with significant and disruptive impacts on the world.

In your role as Senior Product Manager, you will discover what users need, prioritizes what to build next, and rallies the team around a product roadmap. You will focus on the product’s vision, company objectives, customers, and the market. Netigate is on a significant growth path and the product team is critical in reaching our future goals. You get the opportunity to define our future and be part of an inspiring team.

The Senior Customer Experience Product Manager is responsible for defining and building a premier product experience that is desirable, feasible, and viable. In your role as Product Manager, you will discover what users need, prioritizes what to build next, and rallies the team around a product roadmap. The ideal candidate will have a customer-centric mindset, someone who will learn, understand and advocate the customer’s needs. They will use that deep understanding to execute the business strategy for the product, as well as specifying the functional requirements needed.

- We are looking for a product manager to help us build our new world-class customer experience product.
- Understand and be able to communicate the vision and features of the product
- Define the roadmap, and strategy of the product by elevating the user needs
- The ideal candidate will manage product requirements through development including business requirements, user flow, epics, stories, etc.
- Collaborate with engineering and product management to shape, support, and execute product goals
- Work with Product Marketing and Support new feature launches, including launch communication, rollouts, and signal gathering
- Monitor and analyze user feedback for platform-related pain points
- Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand user sentiment better
- Design solutions that maximize the scalability of content and user experience
- Work closely with our research teams, UX/UI design, and customers to iterate and design solutions

Qualifications

- In order to be successful in this role, we need someone who has:
- SaaS Product Management experience
- 5+ years of experience in products related to online/mobile platforms, preferably customer experience or similar products/fields.
- Experience as an agile product manager preferred
- Deep understanding of user analytics and feedback loops
- Excellent verbal / written communication skills
- User research and/or Analytics background is a plus
- Mobile/Responsive Experience a plus
- A self-motivated problem solver who can innovate and calmly approach a fast-paced environment
- Excellent collaboration and teamwork skills
- Bachelor’s degree and MBA preferred

If you have any questions regarding the role please contact [email protected]