Technical Support Engineer Swedish

Technical Support Engineer Swedish

The company

International technology company in Amsterdam.

Main Tasks

This person will operate as a first interface with many of our client's merchants across the globe, working closely with both the Sales and Account Management teams. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience in a technology driven company is a definite plus.

. Support: provide Tier 1 support to merchants and provide troubleshooting and technical support via phone, web-based tools and email.

. Consulting: Advise merchants regarding the best implementation practices and also address specific merchants issues.

Requirements
. Background: solid experience in problem analysis and resolution of software problems.
. Technical: Affinity with internet technologies and knowledge of customer relations technical processes (such as SQL / HTML / Javascript / PHP).
. Creative: Candidate will be innovative, have strong problem solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests.
. Independent: This person will also be committed, flexible, and have demonstrated an ability to maintain high levels of productivity with minimal supervision.
. Programming: Abilities to write scripts, PHP of Java code is a plus.
. Language: fluent in English and Swedish, additional language(s) are highly valued.
. Writing: Strong written and verbal communication skills.