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Technical Support Engineer Swedish
International technology company in Amsterdam.
This person will operate as a first interface with many of our client's merchants across the globe, working closely with both the Sales and Account Management teams. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience in a technology driven company is a definite plus.
. Support: provide Tier 1 support to merchants and provide troubleshooting and technical support via phone, web-based tools and email.
. Consulting: Advise merchants regarding the best implementation practices and also address specific merchants issues.
. Background: solid experience in problem analysis and resolution of software problems.
. Creative: Candidate will be innovative, have strong problem solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests.
. Independent: This person will also be committed, flexible, and have demonstrated an ability to maintain high levels of productivity with minimal supervision.
. Programming: Abilities to write scripts, PHP of Java code is a plus.
. Language: fluent in English and Swedish, additional language(s) are highly valued.
. Writing: Strong written and verbal communication skills.