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The role
The application support specialist carries out offline support and monitoring by in-depth technical trouble shooting in the backend systems. This requires a good understanding of the user roles, the architecture, the features and the services provided. It involves collaboration with teams based in Sweden, India, Brazil and US.
The Key Responsibilities Are
- Securing service availability by analyzing and resolving incidents
- Identifying bugs and potential solutions
- Contributing with solutions for automation and increased efficiency
- Securing knowledge sharing and documentation
- Managing service outage communication to customers and stakeholders
Your profile
Do you have the mind of a detective? Are you interested in digging down into details at the same time as taking a holistic view? Are you interested in working in a role where you can apply your analytical side, your curiosity and your social skills to find the root cause of an issue? Are you interested in working in a dynamic organization at the forefront of connected services?
We believe you are a person who finds it rewarding to identify solutions to problems. You have a pro-active approach and customer focus. You are creative and try to find solutions to the challenges you are faced with. It is important for you to keep promises and you strive for quality in the things you do. You share your knowledge, find energy from the success of the team and contribute with joy and energy. You are self-driven, but not afraid to ask for support.
Required Knowledge and Experience
- You should have a master’s degree within Software Engineering, Computer Science or similar
- Knowledge and experience in SQL and scripting is key
- Experience from Application support is an advantage
- Knowledge in Java, Kibana and Cloud based micro services are an advantage
As we are a global and diverse company, most of the meetings and emails will be in English, hence you need to be fluent in both speaking and writing in English. Swedish is an advantage.
For more information please contact
Linda Helamb, Manager - Support and Service Monitoring, +46 739021186
Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.