IT Technician

We need backup! Though we aren’t in a fight, it’s more of a quest for world domination in communication. 🌍📱

We are rapidly growing and as a result of our never-ending growth, we are now looking for an IT Technician to meet the continuously growing demands put on our IT environment.

Are you a problem-solver? Do you have a cyber security mindset? Do you enjoy putting smiles on your colleagues’ lips while you troubleshoot their laptop, iPhone or random business system?

About the job

As Telavox new IT Technician, you will be one of two go-to persons for providing technical assistance and support related to computer systems, hardware, and software while being responsible for answering questions and addressing system and user issues.

You will provide support for IT equipment such as our computers, mobile phones and other things we need to do a great job every day. Sometimes we need to order a new mobile phone, someone has forgotten their password and sometimes absolutely nothing works - in all these cases you are quickly helpful and have solutions to the problems.

What you’ll be up to

- Maintaining internal systems ( FreshService, Google Workspace, Workspace One, Office 365, 1Password, the list goes on…)
- IT support, server management, basic networking
- Best practices around data security
- Understand and proactively maintain daily system performance, having the ability to troubleshoot all kinds of problems, and follow-up
- Support for Apple and Android mobiles, Mac’s, PC’s, Printers, Servers, Networks and related equipment (you know, everything from monitor, keyboard, mouse, hard drives to ethernet cables, projectors and video conference equipment)
- Getting down and dirty in whatever IT projects are ongoing, source and define requirements, communicate and coordinate as well as follow-up with colleagues throughout the whole company
- Stay up to date in the field and introduce Telavox to new smart solutions

In addition to this, you configure and troubleshoot all our equipment, such as Mac, PC and Linux as well as our mobile operating systems such as iOS, Android. And of course, sometimes our printer and our network crash…

To handle everything our Telavoxers need help with regarding IT, we use Helpdesk (because those who shout about their problem at most may not always have the most panic really). If you are not already, you will become an expert in entering, prioritizing, scheduling, managing and closing cases here.

This role is based in Malmö and you will report to the IT Manager.

About you

To really be able to have fun and at the same time be successful at work we think you need to be an initiative-taking, problem-solving and collaborative person that loves improvement and helping people around you, regardless of whether the solution was simple for you or if you had to figure out for a while how to solve it.

You prefer sustainable solutions that will work over a long period of time, rather than quick fixes that will make this non-technical person in front of you (someone in our human resources department for example) disappear quickly (but will probably nag about the same problem tomorrow). We think you are extra good if you also train users and show this person how to solve the problem in the future (and sometimes you just need to nag a bit about how it is good to restart your computer from time to time… ).

Hard skills needed

- Have 2+ years of experience or competence working in an IT Service/Help desk environment and know established IT service delivery practices
- Have a good understanding of macOS, Windows, iOS, Android and troubleshooting these systems.
- Producing technical documentation for colleagues
- English language excellent verbal and written

It would be great if you also:

- Have experience with Google Workspace
- extra bonus for managing mid-to-large Google Workspace environments
- Certifications in Google workspace
- Have experience with MDM
- Have a surface-level understanding of concepts like SSO, SAML
- Have scripting knowledge (Bash, Shell and Powershell)
- Have experience with cloud platforms such as Azure or GCP
- Are detail-oriented
- Are service-oriented and humoristic (though we already know you are)
- Have experience from working in a Tech/SaaS company (extra extra bonus!)

We also hope you have a magical ability to keep a cool head and focus on solving problems as the network goes down and no one can work or when our satellite offices are eagerly awaiting the live streaming of our quarterly town hall meeting and nothing works. (Hopefully, you do not understand the problem regarding the latter as you have already ensured that it works a couple of hours before).

As this role collaborates with almost every other part of Telavox it's given that you enjoy working with a wide range of people with various backgrounds.

Telavox is the place to be!

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. We offer Telephony, PBX, messaging, meetings, and contact centres in one simple platform. Unlike our competitors, we own our platform and develop everything ourselves in-house.

Today we are a fast-growing and profitable company with +700 m in revenue and +360 Telavoxers in nine countries. In addition to being part of an entrepreneurial and forward-thinking tech company, we can offer you a warm-hearted culture, legendary kick-offs, competence development, great career opportunities, and lots of fun! 😀 Read more about our culture, our employees, and business in our Culture Book. (https://docs.google.com/presentation/d/e/2PACX-1vQN1wDpp_YGRwXww6S7tEYfb8KO2AGyjJk51uA6g7IX_Nv4gtaHH2ci2SPizYx-CWt3f6noEJls_n2M/pub?start=false&loop=false&delayms=3000&slide=id.g63cf6a08cf_1_0)

Are you interested in becoming part of Telavox? Apply now!
We look forward to hearing from you! Send your application as soon as possible. If there are any questions, please contact our Recruiter Robert Jonasson at [email protected].