Support & Operation Onsite Engineer

The role:

This role requires a candidate to serve as main technical point at the company’s customer site.

As part of that the candidate will take part in installation, integration, implementation and support of the Company’s software products on the customer networks and IT infrastructure.

What you will do:

• Implementation and development of proprietary adaptors & interfaces to telecom network elements utilizing company’s products and solutions.
• Collecting and Analyzing customer technical requirements,
• Install, configure and test of custom solution
• Train customer tech team on company’s products and customized solutions
• Assist in analysis and resolution of on-going support and maintenance cases.
• Maintaining clear and effective internal and external communication and working relationship within the customer and internal company’s functions.

Must skills:

• Knowledge and proven experience with coding capabilities of 1 language (C, C++, Java or equivalent)
• Experience with development and delivery of custom solutions and tools.
• Strong sense of customer service (internal and external customers).
• A self-starter, independent and quick learner with an ability to work effectively within a team, locally and remotely.
• Able to react quickly to customer requests and enjoy working in a dynamic environment.
• Organized yet be able to multi-task

Advantages:

• Experience with Unix and SQL
• Familiar with SQL scripts & Web application server (e.g. WebLogic)
• Good knowledge of UNIX scripting
• Background in Telecom / Communications / OSS and BSS solutions
• Presentation/training experience
• Good English language skills (fluent level).

Education:

• BA/BSc degree - Computer Science / Industrial Engineering/ MIS /Electrical Engineering or equivalent.

This is a full-time position in Stockholm.