Support Technician Digital Solutions

Roxtec is the world-leading developer and manufacturer of modular-based sealing solutions for cable and pipe penetrations. Our flexible system is used within everything from the energy industry through to shipbuilding to protect life and assets from risk factors such as fire, gas and water. Roxtec is a rapidly growing group serving customers in more than 80 markets. Read more on http://www.roxtec.com (http://www.roxtec.com).

The Digital Solutions team at Roxtec is a group of strong developers with many possibilities and challenges ahead. Do you want to be involved in developing Roxtec digital products with the latest technology? Then keep reading. Roxtec is the future for you who can think outside the box and drive the innovation of digital products forward. We offer a dynamic organization with great commitment, customer focus and a cooperative culture.

The position
We are now looking for a driven technical support person. You will be part of the Digital Solutions department that develops digital products within the Roxtec Software Suite™ (https://www.roxtec.com/en/software-suite/). We develop products that consist of web applications and Android apps, but also products in the IoT area for our customers around the world. To date there are three products within the suite, Roxtec Transit Designer™, Roxtec Transit Build™ and Roxtec Transit Operate™.

Our department, Digital Solutions, is like a start-up inside Roxtec. Developing value-added services in the form of digital tools for our customer base and thereby bringing new revenue streams to the company is an unpaved road for Roxtec. It is an exciting journey to be travelling.

Within Digital Solutions, we are architecting and coding in an agile DevOps team that handles everything from UX/UI design and front-end and back-end development through to operations of our products for our customers. Within the team, we work a lot with infrastructure, integration, system analysis and test automation. We use the latest technologies and all our in-house developed products are based on and located in the Google Cloud Platform where we use technologies such as Kubernetes, Cloud Functions, CI/CD pipelines, Pub/Sub, compute, databases and Google products like Firebase and Google Analytics.

We also work with various R&D projects where we test technology such as AR, AI, ML and analytics, which we later incorporate into our products.

Qualifications
For this position, we want you to have a college or university degree in technology/data science/IT or similar relevant area, or what we consider as equivalent knowledge and experience. What we need is that you develop together with us, starting from the ground. You will handle support for our team as well as our customer base with a wide variety of tasks in an equally wide variety of applications. This position can develop in many ways, mostly depending on yourself and your interest and skills.

You should feel comfortable with some of the skills below:

• Handle installations of upgrades of our software Roxtec Transit Designer™ on Windows Server
• Administrate our global network of chat supporters in LiveChat
• Manage translations of our software using our network of translators
• Support users with issues and register users in Auth0 platform
• Know or learn how to work in tools such as GitHub and Jira
• Work in Google Analytics to drive knowledge on how our products are used and are performing
• Create useful reports in our PowerBI or Looker in cooperation with our data analytics team in IT
• It is a merit if you have worked with technologies such as K8S, CI/CD and micro services, preferably in Google Cloud Platform
• Fluent in English – both written and spoken

Who are you?
In our team, we value commitment and ambition, and we think it is important that you want to be involved in and contribute to the team’s joint success. You take responsibility for your own work, you are curious, social, and have a driving force for change. You are organized and focused on customer satisfaction and delivery of high quality. You possess the ability to establish and maintain good relations with partners and stakeholders. Most of all, you are eager to learn and want to grow together with us.

Speed, simplicity and flexibility are key principles for us at Roxtec and should feel natural also for you.

Application
If you have any questions regarding the position, please contact Mats Åhman, Executive Vice President Digital Solutions, +46 733 31 32 48, or Elin Jurjaks, HR Business Partner, +46 733 31 31 89. Selection and interviews are made continuously, so send your application as soon as possible, and no later than 2022-01-12.