PDU Cloud Deployment and Support Engineer (650875)

Position Summary

PDU (Product Development Unit) Cloud is responsible for the development of cloud products such as BSP, CEE, CCD, HDS and SDN for Ericsson Operators and IT Cloud business, including Operator and Data Center solutions. These are part of a new generation of products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our portfolio is new in the cloud market place and you will be part of securing successful business for this new product area together with applications and services organizations.

We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support.

As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer questions and deal with related problems, plus also be involved in requirement analysis, design, TR-handling, product, solution and support documentation. We are looking for a genuinely curios person with huge interest regarding cloud and its technologies enjoying working with customers.

We travel to customer sites or other Ericsson offices to support POCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support or other customer related activities.

You will

• Collaborate with Key Customers on a daily basis
• Design and integrate infrastructure from open source components and perform troubleshooting in internal as well as in external networks
• Take part in the full development cycle from system design, through development, integration, verification, and deployment to customer support
• Drive continuous improvements of products and processes
• Constantly develop your competences
• Perform Application and Product Support (incl. technical presentations and solution support)
• Perform Deployment support
• Deal with incoming Product and Customer Support Requests
• Perform Trouble Shooting in Customer networks including 24/7 emergency phone cover
• Develop and Test High Quality Products
• Perform Continuous Analysis and Requirement Handling

Position Qualifications

Minimum Qualifications & Experience Requirements:

• MSc level in a technical field or the equivalent level of knowledge
• English language
• Experience with Openstack/CEE (another virtualization is a plus)
• Hands-on experience with Networking (TCP/UDP, ICMP and DNS, etc.) OSI Layers, infrastructure services and security
• Container technologies like Docker, LXC, Kubernetes,
• Be flexibile, adaptable, and willing to learn new technologies to support Ericsson business
• Coaching & Mentoring Skills

Core Competences

Professional knowledge and hands-on experience in:

• Linux operating system, system tools, bash scripting, hardening
• Configuration management (e.g., Puppet, Ansible, SaltStack)
• IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark / tcpdump)
• Virtualization (e.g., KVM, QEMU, libvirt) and Cloud technologies (e.g., OpenStack, Docker)
• Programming languages such as Java, C, C++, Python, Golang

The successful candidate should also:

• Like to work in a team and cooperating
• Take own initiative, drive tasks, work with improvements
• Have Product Development and Life Cycle Knowledge
• Be able to work in a Lean & Agile environment
• Deliver Results & Meeting Customer Expectations
• Have the ability to work well with people from many different subject areas with varying degrees of technical experience

We encourage you to apply!

Recruiter: Madhuri Singh ([email protected]).

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.