Language Service Business Analyst – Translation Technologist - EMEA

About the enterprise technology services team

The Enterprise Technology Services (ETS) team is accountable for all Infrastructure, Security, IT Operations and all End User Services and technologies. This group will ensure that our IT Services are seamless and secure, and that technology is delivered in an efficient, effective, and agile way, with a strong focus on experience.

It’s a dynamic and challenging environment to work in – but that’s why we like it. There are countless opportunities to learn and grow, whether that’s exploring new technologies in hackathons, or transforming the roles and work of colleagues, forever. This is your chance to be part of a team that has the backing to innovate, disrupt an industry and change lives.

This is what you’ll do

The Customer Effectiveness Team is responsible for ensuring the ‘effective delivery’ of EUS services to our global customers and collaborators, including the AZ Language Service. The Language Service Team supports the translation and language support of the business and bridge the language gaps across the enterprise. Our brand-new Translation Technology platform empowers colleagues, stakeholders and translation project managers across all functions to communicate, supervise and find major efficiencies in all cross-language activities. The Language Service has been designed to enable all functions and business areas to overcome complex communication.

The Business Analyst – Translation Technologist is responsible for enabling and supporting translation and desktop publishing activities on a technical level throughout the organisation; supply and maintain translation and terminology management systems and applications; play a central role in preparing documents for ingestion, as well as typesetting documents post translation for all organisational functions that have adopted or will adopt the AZ Language Service; enable extensive exploitation of the Translation Management System and neural machine translation by the translation areas.

The role will work multi-functionally across teams of business partners, developers, offshore support teams and vendors to successfully deliver continuous improvement and value. This is an exciting opportunity to run and transform critical business services across AstraZeneca’s global footprint.

You will organise cross-business area groups of people to bring detailed changes into a forum on a weekly basis. As part of running this process you will look for improvements to the process and materials used, to put forward the recommendations and implement them where agreed. This is a team-oriented, exciting, high-reaching, and fast-paced environment.

Accountabilities & Responsibilities

• Point of liaison with vendor support organisations, such as our TMS and cognitive services (AI vendors).
• Focal point between translation customers and platform developers.
• Following up on the Service Demand process and enabling stakeholder business functions to benefit from the full value of the technology.
• Analysing Translation Project demand and implementing the best strategy to bring the translation use case to completion.
• Supporting translation suppliers, consultants, co-ordinate meetings and capture challenges, issues and blockers and action them pro-actively or during planned calls.
• Assist the Service Manager with tasks around Security Assessments and Data Privacy assessments and other requirements to provide a safe and secure Translation Solution.
• Manage and maintain the required training and learning materials for the AZ Translate platform and handle customer expectations around training.
• Maintain and apply knowledge of technologies and external industry trends/changes.

Requirements

This role needs you who has a customer centric approach with customer satisfaction as a focus. You are dedicated and results oriented, and have ability to lead complex and ambiguous situations.

• University Degree - Graphic Design or Linguistics desirable.
• Experience within in the language/translation/interpreting industry.
• Solid grasp of Translation Technology, Desktop Publishing and Typesetting.
• Evidence of professional capability in Desktop Publishing, typesetting and design applications and solutions, such as, but not limited to, Adobe Illustrator, Adobe Acrobat Pro, PhotoShop, Figma, SCORM/AICC packaging etc.
• Ability to interpret & communicate technical information into business language.
• Strong written & verbal interpersonal skills.
• Fluently bilingual (or multilingual) and with provable understanding of challenges in a global, multilingual organisation.

If you are ITIL v3 Foundation qualified, have experience with Smartling or other Translation Management Systems as well as prior experience working in Pharmaceutical or Healthcare industry IT environment, that would be advantageous.

Why join us

We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new leading-edge technology.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact. Technology at AstraZeneca is a home for purposeful disruptors!

About AstraZeneca

AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies.

SO, WHAT NEXT?

If you want to be part of an empowered team and make a difference, apply today!