First line technical support

About Elastisys

Elastisys provides cloud native solutions and managed services that empower our customers to run their applications and services in a scalable, resilient way in public or on-prem clouds. We are active Cloud Native Computing Foundation (CNCF) members, Sweden’s first Kubernetes Certified Service Provider (KCSP) and open-source contributors.

We are currently 35 full-time employees from 11 nations. We are marathon runners, vegans, devoted fathers and mothers, board and video game enthusiasts, coffee drinkers, pilots, black-belt wearers, dog walkers and quiet evening likers. Our 30 engineers cover the entire experience spectrum from juniors, to senior engineers with PhD degrees in cloud computing.

What we do

We develop and maintain our own open source Kubernetes distribution, Elastisys Compliant Kubernetes, that allows companies to be agile even in highly regulated environments, such as EdTech, FinTech and MedTech. Elastisys Compliant Kubernetes is also available as a Managed Service, where we operate the platform on selected cloud providers. In addition, we offer additional managed services such as PostgreSQL, Redis, and RabbitMQ.

We regularly work across most of the cloud native ecosystem and with projects and tools like:

• Automation tools such as Kubespray, Ansible, Helm and Terraform
• Security and compliance tools such as Falco, Harbor and OPA
• Observability tools such as Prometheus, Grafana, and Opensearch.
• CI/CD tools such as ArgoCD
• Programming, scripting, and templating languages such as go, bash, mustache, and yaml
• Highly-available databases such as Redis and Postgres

Our managed service offering is growing and we are now looking for talented technicians to staff our 1st line support.

Who we are looking for

As 1st line support technician you will serve as the first point of contact for our customers during office hours. You will help them resolve technical issues and help them get full use of Compliant Kubernetes, either by helping them hands-on, help them find proper documentation, or escalate their question to our engineering team. You are also expected to contribute to our documentation, both public and internal, as well as help improve our support processes. In addition, we want you to identify common issues and work with our engineers to continually improve our managed service offerings.

You will also work closely with our account managers, to help improve our customers' experience, and ensure knowledge sharing between engineering and account management. With Elastisys being a lean and agile company that works closely with its customers, you also have the opportunity to get rapid product feedback through technical account management and support.

MUST HAVEs:

• Experience or willingness to learn cloud native technologies
• System administrator experience (*nix)
• Be service-minded and always willing to help
• Strong communication skills in English (writing and speaking)
• An ability to view and understand a problem from the customers perspective
• An ability to find the root cause of problems and collaborate with our engineering team in mitigating them

NICE TO HAVEs:

• Experience with customer support or technical account management
• Experience from contributing to open source projects
• Experience with service desk systems such as Jira Service Management
• A good command of the Swedish language
• Experience with Kubernetes

At Elastisys we strive for an open and inclusive culture, where everybody's voice is heard. We work as a team and support each other, always aiming to better ourselves and our offerings. In addition to salary we offer stock options and a competitive pension scheme, wellness grant and a wellness hour each week plus the ability to study for certifications during working time. We strive for a healthy work/life balance and while we like to work together at the office, working remotely a few days a week is not a problem.

We are looking for both junior and senior technicians and attach great importance to equal opportunities for people of all genders and ethnicity. We have open positions at both the head office in Umeå and our office in Lund. Join us if you share our passion for working with cutting-edge technology and enable worry-free managed services!

Contact and questions:

Send your CV or LinkedIn profile link, a GitHub profile link if you have one, any technical articles or blogs you’ve authored, and from when you would be available to [email protected]. Mark your application with “First line support”. Recruitment is ongoing.

We welcome direct applications from applicants, but no solicitation from recruiters.

Questions? Feel free to reach out!

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