2nd line Support Specialist

THE OATLY WAY

We are the world’s original and largest oat drink company. For over 25 years, we have exclusively focused on developing expertise around oats: a global power crop with inherent properties suited for sustainability and human health. Our commitment to oats has resulted in core technical advancements that enabled us to unlock the breadth of the dairy portfolio, including alternatives to milks, ice cream, yogurt, cooking creams, and spreads. Headquartered in Malmö, Sweden, the Oatly brand is available in more than 20 countries globally.

THIS IS WHERE YOU COME IN

We want to show the tech-industry (and the world, basically) that we’re really into making this area more sustainable. We believe that all our people are contributing in this quest. So if you’re getting a tingly feeling reading this, and think you are the right person to empower our Oatly sites with a best-in-class support, you should definitely keep reading.

WHAT YOU WILL DO   

As 2nd line Support Specialist you will (among other things):

- Provide excellent 2nd line and onsite support in Microsoft environment - focusing on Office 365. You will provide support to our global organisation - with remote as well as onsite support at local sites - using Freshservice for documentation and communication.
- Work with Jamf for our macOS and iOS clients.

- Work with administration interfaces in Office 365. Primarily Exchange, Endpoint (Intune) and Azure Active Directory.

- Work with on-prem solutions as well as application servers.

- Manage and provide solutions to incidents and problems, concerning software and hardware (including telephony). You will troubleshoot, primarily on client level.

- Provide technical support in on-boarding processes.

- Powershell scripting, occasionally

- Support other workplace related activities and processes

But, you know. These are just the things we can think of right now! This might be the job today, but tomorrow brings more change, so being light on your feet and willing to embrace the unknown is a verrrrrry big help. 

You will be a part of our Infrastructure and Operations team at our Business Technology Department and report to our Servicedesk Team Lead. You will be based in Malmö and work with onsite support on this sites as well as on other sites in Skåne such as Landskrona, Lund and Glumslöv as well as globally remote.

WHO YOU ARE

To be successful in this role we believe that you have:

- 3+ years experience from IT-support

- General good IT-knowledge, including troubleshooting experience

- Good knowledge in Office 365 and experience from working with administrative interfaces (such as Exchange, Endpoint and Azure AD) as well as On-Prem solutions and Application Servers.

- Good understanding of IT service delivery and experience from working according to ITIL and handle documentation and communication with users in a good way.

- Experience from Jamf/Autopilot and managing these in corresponding systems.

- Experience from Windows server 2016-2022

- You are fluent in English and Swedish, spoken and written
- B driving license

It's a plus if you have:

- Certification in Jamf 100, Jamf 200, MD 100, MD 101 or similar
- Knowledge of TCP/IP
- Experience from onsite IT-support
- Powershell scripting knowledge
- Experience from working in a fast-moving everchanging environment
- Post-secondary education within IT
- Knowledge when it comes to speaking Chinese

We believe you are service minded, team-oriented, communicative and love to solve problems. You solve problems (and seek help and guidance when needed, of course) and look at the results and not just the bullet points in the job description. At Oatly, things are evolving and changing fast and we’re looking for a colleague who enjoy and thrives in this everchanging environment. Being light on your feet and willing to embrace the unknown is a verrrrrry big help. Together we build and grow, are you up for the challenge?

Finally, we hope that you share our values and have a great interest to carry out our mission in order to make the world a little bit better. 

JOIN US!  

We welcome people from all backgrounds who see sustainability and health as important values. If you have the curiosity, passion and collaborative spirit, work with us, and let’s do this together! It will be fun! Promise!

This is an ongoing process, so send your application as soon as possible, and no later than 2022-03-09.

LI-TA1