UX Copywriter with experience of working with global products, Stockholm

About the assignment:

- Location: Stockholm
- Duration: 6 months
- Start: TBD
- Apply: as soon as possible
- Extent: 100%
- Please note that the mandatory requirements have to be met in full in order for us to present your profile to our Customer.

Description

Our client is looking for an experienced and Creative UX Copywriter. You will be joining a growing organization of talented and passionate digital product professionals. You will also collaborate with stakeholders across the business impacting product decisions across the client, with your design craft, empathy and customer-focused mindset.

You will help the Post-purchase communication Product team to set up clear guidelines for the way we communicate during this phase of the Customer journey.

Work tasks:

- Surface problem areas as well as opportunities by understanding the intersection of customer needs and expectations, operational processes and technology limitations.
- Collaborate with the Product Designer to influence the Copy and experiences.
- Setting up a Playbook for how to write in Customer Care & Customer service
- Sync with other UX Writers in the Business on guidelines and tone of voice

Mandatory competence and experience:

- Full professional fluency in English, spoken and written
- User experience design & Content design strategy
- Experience working with global products
- A great understanding of design process, usability and UX best practices
- Experience working with UX research, for example, designing and evaluating experiments, applying learnings to the product experience
- Design thinking
- Co-creational design methods
- Qualitative and quantitative customer research and testing
- Tone of voice
- Understanding of Product design tools (incl. Figma, Sketch, etc.)
- Data-driven UX Copywriter

Preferred competence and experience:

- Experience working with emails communication, SMS, Push notifications and other messaging channels is desirable.

Preferred personal qualities:

- Professional, but also creative and fun take on copy
- A passion for working in a fast-paced environment with different competences and internal & external stakeholders

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How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.

You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based consultancy and competence firm with focused on IT, Management and Technology.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors. Many thanks!