Contact Center Developer_Genesys Cloud

Role – Senior System Engineers/ Contact Center Developer

Technology – Genesys Cloud

Location – Stockholm, Sweden

Business Unit – ENG

Compensation – Competitive (including bonus)

Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Senior Software Engineers you will work for application development and maintenance with the biggest companies from manufacturing sector (in particular in Aerospace) in France to develop / implement / deploy new IT solutions.

Area of responsibilities

• Development of Omni Channel Genesys Contact Center Pure engage.

• Maintenance and support of Genesys contact center solution.

• Participate in business and system requirements sessions.

• Prioritizing and escalating with Manager on duty (MOD) to ensure timely resolution

• Managing and documenting knowledge artifacts.

• Perform route cause analysis of repeated incidents and come up solutions that help in preventing such incidents

• Maintain the appropriate execution of all defect correction, release management activities and other related changes aligned to operational readiness and consistency in services.

Required

• Genesys Cloud, Genesys Engage, Java, SIP, Webservices

• Experience GAAP (Genesys) /Genesys Designer, IVR Call flow and Composer.

• Experience Genesys CTI Framework

• Experience in Developing Genesys contact Center Reports

Preferred

• Experience with WDE /WWE Development

• Experience in developing Voice, Email, Chat and Social Media Channels

• Experience working in Agile Methodologies, such as XP, Scrum or Kanban

Soft Skills

• Work in a Global delivery environment

• Excellent Analytical and troubleshooting skill.

• Excellent in Verbal, written communication.

• Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.

• Ability to work independently, within general guidelines or best practices and manage complex technical solutions

Languages

• English (Needed)

• Swedish (Preferred)

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile.

These include:

• High analytical skills

• A high degree of initiative and flexibility

• High customer orientation

• High quality awareness

• Excellent verbal and written communication skills

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

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