Support Engineer

Support Engineer

Gothenburg, Sweden

Appgate, Inc. is a new large-scale international security software startup that brings together a set of highly innovative cloud- and hybrid-ready security and analytics products and services with a big focus on Network Access, Anti-Fraud and offensive security services.

We work creatively, agile, and always encourage the use of the latest technology. Within Appgate Inc you will be surrounded by the world’s best ethical hackers, machine learning experts and network security engineers. You will be working in our brand-new office at the heart of the Gothenburg city center.

You will primarily support customers in the US, but also in the region of EMEA. You will communicate and offer support via e-mail, phone calls and digital meetings.

"I have a background in electrical and computer engineering, and always a great interest in network security. It is an ever-changing field where you need to keep yourself up-to-date continuously. Every day is different and every day you learn new things. Impossible to get bored. I interact with customers and help them with technical issues.

I am privileged to work with passionate colleagues, always willing to share their knowledge. This gives me the opportunity to constant development in my field. We have a family atmosphere in a multi-cultural environment, and I see my colleagues as friends."

- Lefteris Chairetakis, Technical Support Engineer

Responsibilities

As a support engineer you will work in close collaboration with our customers, to provide support for the use of our products and services. You will be in communication with IT- administration and network engineers.

• Facilitate software deployment in a customer environment and troubleshoot remote installation of the product
• Provide other services such as software training and software migrations to new hardware
• Develop professional written and oral presentation as well as other documentation to build up our public customer knowledge base
• Work with support case management to ensure Appgate delivers top support services

Your Profile

You have experience from working with customers in a technical service-oriented position. Enjoy problem solving and have good commercial sense when communicating with customers. Excellent communication skills, both verbal and written.

Experience configuring, supporting, and managing the following areas:

• VPN
• Firewalls
• DNS
• TCP/IP Networking
• Client Platforms (Virtualized, OS)

Additional experience required is to administrate Windows and Linux, knowledge about protocols and multi-factor authentication. Be able to troubleshoot basic scripts as Python and JavaScript, as well as knowledge of packet protocols for capture utilities.

Contact and application

In this recruitment we are working with recruitment consultant Malou Magnusson, 0707-588 745, at Intenso Teknikrekrytering.

Send your application through the application button. Please apply asap as applications are processed continuously.

We welcome your application!

About Appgate

Appgate brings together a set of differentiated cloud- and hybrid-ready security and analytics products and services. These include Appgate SDP, the industry’s leading Software-Defined Perimeter solution, the Consumer Access suite of Risk-Based Authentication and Digital Threat Protection capabilities and the company’s Immunity range of offense-oriented software and adversary simulation services. Today, these products secure more than 1,000 organizations across 40 countries.