Technical Support Specialist for Looklet!

Do you love digging into new technology, working to solve new problems and are passionate about helping people? Are you looking for a new challenge in your technical support career? Keep reading! Looklet is now looking for a new support specialist to join their global team with location in Stockholm. If you have experience working with IT-related trouble shooting onsite, in 2-nd line support or in 1-st line support, this could be your next opportunity!

OM TJÄNSTEN
As Technical Support Specialist you will be on the front lines of Looklet, ensuring excellent customer experience and diving deep into Looklets IT-systems when needed. Being part of Looklet means being part of developing their groundbreaking technology. All colleagues at Looklet share a big common interest: the passion and pride in their product and the excitement for innovation.

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As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network and create valuable contacts for the future. Read more about our consultant offer:vårt konsulterbjudande.

ARBETSUPPGIFTER
- Investigate and troubleshoot a world-leading high-tech product and resolve client issues – such as software & hardware issues as well as user assistance
- Management of support tickets for day-to-day client communications
- Create and maintain a close relationship with clients across Europe and your Looklet team in Sweden, U.S and Sri Lanka
- Contribute your understanding and discoveries to our knowledge base

VI SÖKER DIG SOM
- You have a minimum of 2-3 years of experience in a client-facing technical support role
- Familiarity with MacOS, Linux, and basic familiarity with Windows
- Experince of managing cases thorough tickets, possibly in JIRA or freshdesk
- A basic familiarity with cloud based compute and storage
- Full english proficiency

Meritorious skills

* Basic skills in java or javascript, to understand and read code
* Knowledge in how too manage technical incidents

Personal Skills

* You need too be cooperative and communicative, after since you will be providing service to people with different level on their technical skills. And too give Looklets clients the best possible customer experinece.
* You need to be problemsolving, to be able to figure out solutions for various technical issues in both hardware and software.

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Other information

* Start: immediate
* Extent: Temp-job, 6 months.
* Placement: Södermalm, Stockholm. Possibility to work remote.

This process of recruitment is handled by Academic Work and the clients wish is that all questions regarding this position is handled by Academic work.

We go through the selection on an ongoing basis and the ad can be shut down before the position is filled if we have moved on to the selection and interview phase.

INFORMATION OM FÖRETAGET
Looklet challenge traditional photography, combining technology with fashion and photography. They are a B2B company with world-leading high-end fashion e-commerce retailers as their clients. Being a fashion-tech company means working with cross-functional innovation. Working at Looklet, you collaborate with people specialized in software development, hardware construction, photography, and fashion to create the solutions behind the Looklet magic.