2nd level Supporter in Copenhagen, Malmö or Amsterdam

2nd level Supporter in Copenhagen, Malmö or Amsterdam

At one.com we are looking for a technically skilled and service-minded employee for our 2nd level team! Are you a tech-savvy person that wants to help colleagues with complex technical issues to provide our customers excellent support? Then we need you on the team!

As a 2nd level supporter at one.com, your primary job is to help your colleague with more advanced and complex issues or help to get bugs fixed.

What you will be doing?

• Answer supporter questions and help supporters solve problems, primarily with One.com products but also with third-party products
• Be the main communication link between the support and the developers/systems maintainers
• Report and follow up on bugs in one.com products
• Take ownership and follow up on supporter and customer cases in a timely and customer-friendly manner
• Keep yourself informed and educated about One.com products and procedures

Are you the one we are looking for?

It would be great if you have the following skills:

• You have advanced technical knowledge
• You know PHP error messages by heart and how to fix PHP errors
• You have some basics shell commands knowledge
• You work responsibly, also with less supervision
• You have a service-minded attitude, previous support experience could be a nice to have experience

If you think you have these skills or the potential to acquire them and you're up for a new challenge, please don’t hesitate to apply.

Application process

The process will include a test to measure your technical knowledge. You will get further information about the test via email.

We offer

one.com is a growing company where employee satisfaction is highly prioritised. At one.com you can expect:

• A full-time position with a dynamic compensation package
• Health insurance
• A modern office environment
• 5 special holidays in addition to your 5 weeks of vacation
• Flexible working hours as well as great WFH options
• Several annual social- and professional events both virtually and physically
• A free website with domain and hosting, where you can choose your own domain name

Become a part of group.ONE

Since its establishment in 2002, one.com has been in constant development and is today part of group.ONE, which is one of the leading group companies in Europe in the administration and sale of domains, web hotels, and email. We offer an international environment where we have a high level of flexibility. As a group, we have:

• More than 2,900,000 registered domains
• More than 1,400,000 customers in 149 countries
• More than 600 employees with more than 40 different nationalities
• English as a corporate language
• 10 major brands well established in the European market

Diversity and Inclusion

At group.ONE we are intentional about diversity, equality and creating an inclusive climate. We work not only across continents and countries, but also across gender expressions, generations, cultures, sexual orientations, religions, and perspectives.

Therefore, group.ONE is an equal opportunity workplace committed to equal employment opportunity regardless of race, color, ancestry, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity/ expression.

If you have a disability or special need that requires accommodation, please let us know in your application.