Senior UX Designer - Retail Systems

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.

Volvo Cars' UX Organisation is looking for a Senior or Lead UX Designer - Retail Systems to work at our headquarters in Gothenburg or our downtown office in Stockholm to support creating useful, efficient tools for our sales agents and retailer partners.
What's in it for you?
Volvo Cars is on an ambitious journey to redefine what it means to give people freedom to move in the most innovative times in the mobility industry. As a key member of a new and growing team, you'll increase long-term customer engagement and customer satisfaction and retention by setting direction for an efficient, integrated, and delightful user experience of a new assisted sales platform product suite. This new sales platform will be a core building block in enabling sales agents in the transition to 100% direct-to-consumer business model.
What you will do
As a Senior UX Designer within Retail Systems, you will work with engineers on your team(s) by removing obstacles and helping them understand user needs and UX principles. You’ll contribute to projects through UX design methodology and skills, support prioritization, and close collaboration with product managers, engineers, and other teams and stakeholders across the digital organisation. 
You will be a part of elevating what it means to support customers in their ownership experience of cars, automotive services, and mobility products.
You will be a part of defining and designing future retail and enterprise solutions.
You’ll help us meet the customer where they are and work to solve their problems in a coordinated and efficient way.
You'll advocate for the customer and exceptional design with a high level of craft and exceptional service design.
How to learn more and apply
For questions about the team, position, and recruitment process, please contact User Experience Lead Recruiter Megan Reif at [email protected]
Please note that applications (CVs and Portfolios) via email will not be accepted.
Candidates are invited to interviews on a rolling basis, so apply as soon as possible!
There is no need for a cover letter, but please answer the screening questions.
If you upload or (preferably) link to your your public or private online portfolio where you have documented your work and processes, your application will be prioritized.
The UX Organization is growing and has several roles in the pipeline. If you would like to stay in contact about this as well as future positions, you are welcome to create your career account at Volvo Cars so we can contact you about future roles. Be sure to indicate that you are interested in being contacted about other positions AND that you make your profile available to all Volvo Cars recruiters in your country/region so we can share it with relevant hiring managers.
We look forward to receiving your application!

Who you are
* You’ve been designing for 7+ years for a consumer-focused tech company, so you understand all aspects of product architecture, interaction and visual design, and UX research. You are constantly looking to hone your design instinct through user feedback, whether that’s hands-on user research or a quantitative A/B test.
* When faced with uncertainty or complexity, you have a proven knack for innovation methods that help build empathy, clarity and simplicity.
* You have a people-focused design mentality. You seek to understand your user groups and build great tools to make their work and lives easier.
* You are a systems thinker and can build solutions that work as part of a larger ecosystem of tools. You can move nimbly between digital journeys and real-world, face-to-face customer experiences.
* You are a strong collaborator and communicator, who can inspire and work with not only design partners, but many other stakeholders from marketing to engineering.
* You have a strong technological understanding and can easily navigate limitations and possibilities to set direction for achievable and excellent user experiences for the short and long term. 

Location
Volvo Cars Headquarters in Gothenburg or our office in downtown Stockholm