Sysadmin/IT Support Technician - Network & Linux/Windows

We are looking for a Sysadmin/IT Support Technician - Network & Linux/Windows Competence based in Gothenburg, Sweden.

Position Overview:

We are looking for a motivated individual with very strong technical capabilities combined with the ability and desire to learn about and work with complex system installations.

This is an opportunity for you to work in an international environment with a team of like-minded infrastructure experts in a cutting edge expanding Software Company. The global hosting and deployment team operates from five different locations: Gothenburg, Montreal, New York, Denver and Singapore.

Our team is providing Platform as a Service for airlines that are using our Crew and Network & Operations Management optimization products.

We are looking for someone that can help us support all of our customers globally in general and the EMEA customers in particular. You need to have a broad and general knowledge about both local IT infrastructure and Cloud hosting environments. This position will be responsible for the daily and long-term support and services of both locally-deployed and cloud-hosted customers.

What’s in it for you?

You will be joining one of the largest companies in the world which means access to a wide range of products, technologies, training and benefits. You will be able to work with colleagues and customers from all over the globe in an expanding and demanding business. You get the opportunity to work with the biggest airlines in the world and help them with their Crew and Network & Operations Management production systems.

What do we do? Position Responsibilities:

As a Sysadmin/IT Support Technician you will spend a significant part of your time in the following areas:

• Work close to our customers globally to provide application management, system administration and advanced technical support to our Airline Crew and Network & Operations Management systems
• Work close to customers (both external and internal) as an infrastructure expert
• Assist clients with knowledge injections, proactive problem solving and daily management of production installations.
• Act as the primary infrastructure contact for the customer and work internally with different teams to ensure issues are resolved with quality and within expected time frames
• Install and maintain cloud based servers
• Support and maintain client’s production deployments on a daily basis and 24/7 through periodically on-call assignments

Who are you?

Basic Qualifications (Required Skills/Experience):

• 2+ years work experience in Networking/Infrastructure/Sysadmin (Installation, configuration & maintenance)
• VMware (ESXI Virtualization)
• Red Hat Linux Enterprise Server
• Microsoft Windows Server
• Microsoft Windows Active Directory
• Network administration and troubleshooting (NAT/DNS)
• Shell scripting
• SSL Certificates

Preferred Qualifications (Desired Skills/Experience):

• Experience/knowledge of working with either development, configuration, support or infrastructure of Jeppesen Crew and Network Operations products
• Experience with, IPA, SAML, LDAP and similar technologies
• Network design, administration and troubleshooting, Routers/Firewalls
• Python, Ansible
• Univa Grid Engine
• Citrix XenApp
• Exceed Turbo X
• OpenVPN
• Citrix Netscaler ADC
• Cloud computing, (provisioning, maintenance)
• Databases (Oracle preferred, mySQL)
• Server Density (monitoring platform)
• Redhat Satellite Server (Spacewalk)

We put great emphasis on your personal characteristics. We value individuals who:

• Have excellent written and verbal communication skills in English
• Ability to perform under pressure occaisionally
• Take ownership of issues and work well both independently and within a team
• Are service-minded and enjoy helping customers and colleagues
• Get excited from technical challenges and solving technical problems
• Enjoy a variety of challenges of a highly technical nature

The team you will be working with, consists of 13 IT Infrastructure experts (globally). The team is today serving about 40 airline customers. We are supporting all our customers 24x7 with a Follow-the-Sun support model on weekdays and periodically on-call rosters during the weekend.

The company

The Boeing subsidiary Jeppesen is one of the largest software development companies in Digital Aviation. We develop optimization solutions for the world’s leading airlines. We focus on innovation and continuous improvement to bring more value to our clients, and explore emerging technologies such as quantum computing, AI and big data analytics.

The Crew Portfolio is based in Sweden, Gothenburg. You will work in a one-of-a-kind software development organization with fascinating solutions that make a real difference to people around the world. You will be working in an agile learning organization, surrounded by a team of talented and creative colleagues who are dedicated to our customers. You will learn and broaden your perspective by working with 400 IT professionals from more than 30 different nations, as part of a global organization where you collaborate with customers and colleagues across the world. Most importantly, you will be expected to make a difference.

Employer is willing to sponsor applicants for employment visa status.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.