Technical Account Manager

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :

Instana, an IBM Company is looking for a Technical Account Manager (TAM) who will serve as the technical champion for its largest enterprise customers. The TAM provides personalized, proactive support and guidance and develops deep relationships with assigned accounts to understand their environment as well as technical and business goals. Additionally, as their internal advocate, the TAM works closely with Engineering, Product Management and the rest of the Customer Success Team to influence prioritization and resource utilization.

Areas of Responsibility Include:

• Lead and develop onboarding and best practices training content

• Drive adoption and business goal attainment

• Build relationships with assigned accounts

• Present strategy content and roadmap

• Be an internal customer advocate for overcoming adoption blockers

• Provide paid training and architectural assistance

• Tavel accross the Nordics for customer visits

Required Professional and Technical Expertise :

• Demonstrated technical background, specifically of a customer orientation.

• Experience with Application Performance Management (APM)

• Experience with one or more of the following: Java, .Net, Ruby, C, Python

• Demonstrated familiarity with Linux

• Knowledge of containers and microservice application architecture and networking

• Strong presentation as well as written and verbal communication skills

• Superior organizational and project management skills

• Fluent in a Nordics language (Danish/ Swedish/ Norwegian) and English"

Preferred Professional and Technical Expertise:

• Exposure and Familiarity with IBM’s AIOps Solutions

About Business Unit :

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM :

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBM : IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.