Community Manager, Hearts of Iron IV

As a Community Manager for Hearts of Iron, you are passionate and have a good understanding of the Hearts of Iron brand. You act as the voice of the brand in the community, and the voice of our fans in the product team and to our developers. Your responsibility is cultivating, growing and activating the community surrounding your brand, increasing the size of our owned audience and the impact of our marketing actions. You are an active participant in the discussion on forums and social media and function as one of our primary “faces” of the brand, taking part in all relevant community activities (live streams, events, social media campaigns...)

You are also responsible for measuring the success rate of our content and community campaigns, and feeding community input back to the marketing and development teams, ensuring a productive and constructive feedback loop. This gives you an important role in shaping future development of our products.

You report to the Manager of Community Relations, and work closely with the Product Marketing Manager on your team to set up budgets and activations.

In day-to-day-operations, you work with the product team, as a Community Manager, you are responsible for all owned social media channels associated with the brand (Twitter, Facebook, Instagram, Paradox Forum, etc).

You also coordinate with freelance Community Ambassador(s) working on your assigned brand to ensure the animation, moderation, and management of the communication and social media channels, as well as the execution of the marketing team content roll-out plan. You make sure content is posted on time, and announcements are made as planned, while providing reporting on reach, engagement and community sentiment to your team and partners.

Key responsibilities

• Manage, grow and cultivate healthy and inclusive communities for assigned brands.
• Execute innovative community activities to increase reach and engagement.
• Manage all communications through your assigned brands owned channels (Facebook, Twitter, Youtube, Forum etc), acting as the "voice of the brand".
• Copywriting for campaign websites, patch notes and other brand communications.
• Feed actionable community feedback to marketing and development teams.
• Coordinate announcements, social media content posting, and day-to-day planning with stakeholders (Content Producer, Product Marketing Manager, Partner manager, PR agency, Performance marketer).
• Manage and coordinate with freelance Community Ambassadors.

Required qualifications

• Experience building and nurturing audiences in social media and creating lively, engaging content for a consumer audience.
• Both excellent proactive and reactive communications capabilities.
• A deep understanding of and interest in video game culture and communities.
• A good understanding and passion for the Hearts of Iron brand is preferrable.
• Interest in and experience with the other games developed by Paradox Development Studio is preferrable.
• Basic knowledge of Photoshop and video editing tools is preferable, but not necessary.
• Fluency in written and spoken English.

Practical information

Scope: Full time and permanent

Reports to: Manager, Community Relations

Location: This position is based in Stockholm