Ad Tech Specialist

Ad Tech Specialist
Do you feel most at home bridging the gap between customer needs and technical solutions? Do you thrive in a fast-paced environment where you’re part of building something innovative?

If you answered yes to any of these questions, then the Ad Tech Specialist role at SeenThis might be the one for you!

We are looking for a positive and curious person with experience in ad tech, technical project management, and customer support. In this role, you’ll work on a wide variety of technical tasks in close collaboration with all SeenThis departments.

About SeenThis
Since 2017, SeenThis has been evolving screen experiences for everyone, everywhere. With our groundbreaking adaptive streaming technology, we are transforming the distribution of digital content, to increase performance and reduce impact on the climate.

With billions of streams served for more than 1,000 brands in over 40 countries, we are on a journey to reshape the internet - for good. And the X factor to our success is our people.

We are a tight-knit team of 100+ employees working across the globe from our offices in Stockholm, Oslo, Copenhagen, London, Paris, Singapore, New York, and Sydney. We’re growing at a rapid pace, across all business areas, and are constantly looking for new colleagues to join our team.

We hire the best people and believe in their ability to create success and grow at the same time. We are global, yet close to heart - and we have ambitious goals, yet down-to-earth people.

Do you want to be part of our expansion journey and have a lot of fun along the ride, join SeenThis!

About the role
In this role, you’ll have the opportunity to influence and support a developing product and a continuously growing customer base. You will work as a spider in the web, assisting and troubleshooting technical errands and customer implementations, working closely with other departments like our engineering and sales team.

You’ll work on our growing product team as a technical expert/project manager for our ads product and report to our Head of Delivery.

Primary responsibilities:
- Support the implementation of new ad formats on publishers around the world

- Develop and maintain technical documents for our sales team and clients (support documentation, FAQs, creative specifications, training materials)

- Troubleshoot advertising material and provide technical support to our customers

- Support our API and DCO clients with technical integrations, questions, and new updates

- Support Ad Operations with technical knowledge, information about new ad formats, and ad troubleshooting

- Ensure that we have a tight relationship with other ad tech companies and monitor changes in the media market ecosystem, which is crucial for our services to function flawlessly in our customers' purchasing processes

- Keep in touch with our customers and prospects for educational purposes and to understand their technical needs

- Act as a product specialist and support our sales team and our customers, both in Sweden and in foreign markets

Who we are looking for
The ideal candidate can come in many shapes and forms, but will have experience in areas like ad tech, technical support, project management and web development (a plus). You appreciate working as a generalist who interacts with many different people. You understand the importance of meeting customer needs and have a way of solving problems - you basically get things done!

Requirements:
- Service-minded with previous experience in service-oriented professions and technical support

- Experience working in ad tech

- Experience with ad-serving systems, such as Google Ad Manager. Adform, The Trade Desk, or similar

- Full proficiency in professional Swedish and English

- Team player who can also work and run projects independently

- Driven by customer and technology-oriented relationships, in combination with strategy and sales

Good to have (but not necessary):
- Good knowledge of frontend web development (Javascript, HTML, and CSS) for troubleshooting purposes

- Experience working within publisher ad tech

Application
As we review applications and interview on a continuous basis, please apply as soon as possible.

For any questions regarding this role, contact Talent Acquisition Manager Ronja Hultkrantz at [email protected].

We look forward to welcoming you to the SeenThis family!