Software Support Engineer

We are looking for a Software Support Engineer to join our team in Gothenburg, Sweden

Selected candidate will be responsible for assisting 2 - 3 customers with the daily management and maintenance of the product, including support, provision of knowledge injections, problem solving, and upgrading to new releases. Ensures that Jeppesen provides service and support as stipulated in service level agreements. Acts as an internal customer on behalf of the clients, works closely with other departments to raise awareness of technical and operational issues regarded as important by the client.

Position Responsibilities:

• Analyzes and processes defects and provides interim solutions according to Service Level Agreements.
• Answers questions about the usage of functionalities in the system, including propriety programming languages and other development tools.
• Provides and presents a business case to the customer highlighting the business benefits of the software to the client’s particular operations.
• Delivers software patches and new major releases. Assists customers with the deployment of these patches and releases.
• Ensures the rest of the Jeppesen organization acts upon customer ideas, thoughts, opinions and issues.
• Organizes and participates in the three stages of the health check process, preparation, on-site visit and report writing. Health check is a process looking at the physical condition, usage and maintenance of the product at a customer. The purpose is to maximize the business value of the product and thereby defend the business model.
• Discusses possible system enhancements with product management based on discussions with clients and knowledge of multiple client systems.
• Manages the change request process.

Employer is willing to sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Ability to read and speak English fluently

Preferred Qualifications (Education/Experience):

• Prior experience from customer relations or support is an advantage
• Experience of at least one programming language. Python knowledge would be advantageous. However, you do not need to be a developer.
• A particular interest in technical problem solving
• Prior experience from working with Jeppesen’s Crew Solutions is an advantage
• Strong analytical skills
• Good communication skills
• A good technical foundation, eg a BSc or MSc degree in a related area.
• Knowledge about any of the following would be an advantage: Unix/Linux, optimization, infrastructure, network administration, databases.
• Ability to speak additional languages

Education/Experience:

Technical degree in a related field of study and typically 1 or more years' related work experience, or an equivalent combination of education and experience.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

This requisition is for a, locally hired position in Sweden. The employer is Boeing Sweden. Candidates must be legally authorized to work in Sweden. Benefits and pay are determined by Sweden and are not on Boeing US-based payroll. This is not an expatriate assignment.