User Researcher

About Etraveli Group

We are an innovative and modern organization built on a foundation of e-commerce and travel-technology expertise. We want our customers to experience the world, while we take care of the technology that enables traveling. Etraveli Group is the preferred partner of some of the world's most prominent travel companies such as Booking.com, Google Flights. Skyscanner och Kayak. In this context, to deliver on the company's overall mission to make it easier for everyone to experience the world, Booking Holdings recently entered into an agreement to acquire our company. Completion of the acquisition is subject to certain closing conditions, including regulatory approval. Exciting times ahead, so join our diverse team of 1000+ talented professionals and explore unlimited work opportunities!

Do you want to be part of the next step in our growth journey?

We are currently looking for an experienced User Researcher to our Internal Frontend Team in Gothenburg.

Who You Are

Are you a user researcher and want to transform you insights into real actions? Do you want to work truly agile, in close collaboration with the development team and the end users?

In this creative, hybrid role you will be a key person in the building process of our web based customer service tool and the designing of our internal flow for our fast growing Customer Service. You will come up with ways of generating insights about your users, their behavior, motivations and needs as well as opportunities to improve their experience by using a variety of methods. As one of the biggest online travel agents, we are taking the step towards a world leading customer support, for a group of ~2000 customer service people.

On a daily basis you will:

• Work closely with Product Owners, stakeholders and engineers to bring your insights to life, balancing user needs, business requirements and technical constraints
• Participate in technical design studies with our travel agents, focusing on both feasibility and UX of our internal system
• Transform complex problems and systems into user friendly solutions
• Drive continuous refinement of existing products and services to improve the overall user experience
• Expertly envision and communicate concepts and ideas
• Be the bridge between business and development
• The link between human and machine
• Be a tight part of a cross functional development team on a daily basis
• Do user/customer research
• Introduce tools for our developers to create a better UX process

We believe you:

• have several years of research experience with UX aspirations
• have a deep understanding of product development and its life-cycle
• have a analytical mindset and the ability to identify root causes of issues
• are a team player and enjoy the fun and importance of working together with others
• have excellent communication skills and the ability to visualize your thoughts
• are engaged and curious
• enjoy taking on challenges and you are willing to do the little extra for a customer or a team member
• ensure that our user experience is continuously improving.
• have some basic understanding of our current Tech Stack (e.g. Java and React)

Does it sound like you?

Help us deliver the best possible internal processes and enable great customer experience by solving complex problems in a fast-moving business.

The Perks

• Our office is located on Kungsgatan in Gothenburg, just a stone's throw away from public transport and lunch restaurants.
• We love gaming and after work activities.
• Hackatons and Dev Weeks - We believe in promoting creativity and trying new things. That's why we have recurring Hackaton and Dev weeks where the teams decide what they want to work on.
• Wellness allowance - Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities.
• Through partners, we offer comprehensive pension and health insurance so that you can quickly get help if an accident occurs.
• We have a hybrid working model so once you are onboarded you have the flexibility to work from home two days a week.

And we serve breakfast every morning.

Welcome to Etraveli Group!

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